Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 17 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Accomplishments
  • Supervised team of 6-25 staff members.
  • Organized in-house public events for the community on regular basis.
  • Collaborated and organized large-scale, private events
  • Documented and resolved matters of unhealthy and unsafe work environments which led to an overall sense of relief and increased morall.
Skills
  • Task Delegation
  • Deposit Preparation
  • Verbal and Written Communication
  • Inventory Control
  • Worker Training
  • Staff Supervision
  • Production and Time Sequencing
  • Cash Handling
  • Complaint Resolution
  • Supplies Forecasting
  • Staff Forecasting
  • Supplies Purchasing
Work History
Barista Shift Lead, 10/2019 - 03/2021
American Dining Creations Owego, NY,
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Accurately completed end-of-day financial tasks.
Barista, 06/2016 - 07/2017
Bobby Hotel Nashville, TN,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Prepared and restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Maintained cleanliness and sanitation of work area and dining room space to meet governmental and organizational safety and health guidelines.
Barista, 07/2009 - 05/2016
Bobby Hotel Nashville, TN,
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Handled transactions, payment processing, cash change and issuing of receipt.
  • Upsold specialty items with beverages, increasing store sales.
Service Deli Clerk/Team Lead, 11/2008 - 05/2016
West Seattle Thriftway City, STATE,
  • Listened carefully to customer instructions and prepared orders according to those preferences.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
  • Created appealing food arrangements for party trays and specialized orders.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Planned work for deli team to optimize coverage for busy periods.
  • Received payment via cash, check, card or mobile payment and processed promptly.
Education
High School Diploma: , Expected in 06/2007
-
West Seattle High School - Seattle, WA
GPA:

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Resume Overview

School Attended

  • West Seattle High School

Job Titles Held:

  • Barista Shift Lead
  • Barista
  • Barista
  • Service Deli Clerk/Team Lead

Degrees

  • High School Diploma

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