Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 17 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Accomplishments
Supervised team of 6-25 staff members.
Organized in-house public events for the community on regular basis.
Collaborated and organized large-scale, private events
Documented and resolved matters of unhealthy and unsafe work environments which led to an overall sense of relief and increased morall.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Managed ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
Disciplined and motivated staff to achieve challenging objectives in fast-paced environments.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Accurately completed end-of-day financial tasks.
Barista, 06/2016 - 07/2017 Bobby Hotel – Nashville, TN,
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Prepared and restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Kept product inventory stocked during times of customer congestion and high demand.
Maintained cleanliness and sanitation of work area and dining room space to meet governmental and organizational safety and health guidelines.
Barista, 07/2009 - 05/2016 Bobby Hotel – Nashville, TN,
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Maintained supply levels in counter and customer areas to meet typical demands.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Handled transactions, payment processing, cash change and issuing of receipt.
Upsold specialty items with beverages, increasing store sales.
Service Deli Clerk/Team Lead, 11/2008 - 05/2016 West Seattle Thriftway – City, STATE,
Listened carefully to customer instructions and prepared orders according to those preferences.
Opened new inventory and rotated stock by dates to maintain freshness.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
Created appealing food arrangements for party trays and specialized orders.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Planned work for deli team to optimize coverage for busy periods.
Received payment via cash, check, card or mobile payment and processed promptly.
Education
High School Diploma: , Expected in 06/2007 - West Seattle High School - Seattle, WA GPA:
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