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Barista Shift Lead Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

I am Maleen Leos a 21 year old full time student who is caring, ambitious and always ready to learn something new. Working these jobs has not only taught me a lot it has also helped me build character. Thanks to working at Bath and Body works I learned how to put myself out there and sell, make connections with people and help them find what they were looking for. As for Office Depot I learned how to handle coupons, cash transactions, card transactions, how to process checks and how to touch base with customers. At Starbucks I learned that working hard does pay off and how much I truly enjoy finding the perfect fit for customers when they do not know what they are looking for, at Starbucks I was given an opportunity to grow and become a lead tackling a lot of responsibilities, as a lead I learned how to listen and become a team as well as new ways to work together.

Skills
  • Cash counting machine operations
  • Credit and cash transactions
  • Merchandise restocking
  • Honesty
  • Time management
  • Great attitude
  • Constantly wanting to learn
Experience
11/2019 to Current
Barista Shift Lead American Dining Creations Overland Park, KS,
  • Handled all delegated tasks, including changing out display and assuring sanitation was within standards.
  • Trained new baristas in register, properly making drinks, perfecting drinks, showing them cycles and customer service.
  • Called out every name and their drink assuring it was correct with a smile on my face.
  • Collaborated with others to discuss new engaging opportunities.
  • Improved operations by working with team members and customers to find workable solutions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Educated customers on beverage menu items and provided samples of daily brews.
  • Listened to customer desires and needs to recommend optimal products.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Took down refrigerator temperatures
05/2019 to Current
Barista Hudson's Bay Company Tucson, AZ,
  • Listened to customer desires and needs to recommend optimal products.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Prepared more than 160 drinks per shift with high accuracy and consistently strong customer satisfaction.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Weighed, ground and packed coffee per customer orders.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.
  • Assured every cup had a name and the correct modifications
  • Trained new baristas
07/2018 to 05/2019
Cashier Spartannash Litchfield, MN,
  • Processed returned items in accordance with store policy.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Received payments for cash, credit cards, debit cards swell as checks and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Worked closely with front-end staff to assist customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
08/2016 to 10/2018
Sales Associate Claire's Accessories Clifton Park, NY,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answering questions and offering advice.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 06/2016
High School Diploma:
Burges High School - El Paso, TX
GPA:
Expected in 12/2022
Bachelor of Science: Nursing
The University of Texas At El Paso - El Paso, TX
GPA:

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79Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Burges High School
  • The University of Texas At El Paso
Job Titles Held:
  • Barista Shift Lead
  • Barista
  • Cashier
  • Sales Associate
Degrees
  • High School Diploma
  • Bachelor of Science

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