Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Education and Training
High School Diploma: , Expected in 05/2015
Petal High School - Petal, MS
: Cosmetology, Expected in 09/2016
Mississippi College of Beauty Culture - Laurel, MS

I have obtained 5 years of Customer Service expertise in 4 separate and challenging industries. I am aware of the importance of accuracy when running an efficient business. I have leadership skills and are team-work oriented. I have an empathetic and outgoing personality

  • Front desk management
  • 5+ years Cashier experience
  • Excellent Customer Service
  • Consultation before Client Service
  • Self-starter & Resourceful
  • Inventory Management
  • Cash handling & balancing
  • Effective customer upselling
Barista Shift Lead, 07/2019 - 06/2021
American Dining Creations Dudley, MA,
  • Greeted guests with pleasant smile and superior customer service.
  • Maintained highest standards of conduct and service to support company reputation.
  • Increased special item sales by creating daily menus with changing specials.
  • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
  • Increased sales by arranging merchandise in innovative and eye-catching displays.
  • Operated cash register, collected payments and provided accurate change.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Assisted store owner in balancing checkbook, keeping record of receipts, completion of payroll each week and making weekly deposits into business account.
Customer Service Representative, 09/2018 - 07/2019
Ewing Irrigation Von Ormy, TX,
  • Informed customers about billing procedures/dates, processed payments and provided payment option setup assistance.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Located and monitored overdue accounts using billing system to begin collections process.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Reviewed accounts to determine payment plan compliance.
  • Negotiated rates with customers and entered payments into accounting system.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Developed exceptional security procedures to prevent theft and malicious activity.
  • Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
  • Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
  • Resolved issues with cash registers, card scanners and printers.
Sales Associate, 01/2018 - 08/2018
Comoto Edison, NJ,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Prepared cash deposits up to $2,500 with zero discrepancies.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Opened and closed store weekly, including accounting for all money at the location and assuring deposits were made promptly each day and drawer remained balanced at all times.
Cosmetologist, 09/2016 - 12/2017
Hershey Entertainment & Resorts Company Hershey, PA,
  • Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.

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School Attended

  • Petal High School
  • Mississippi College of Beauty Culture

Job Titles Held:

  • Barista Shift Lead
  • Customer Service Representative
  • Sales Associate
  • Cosmetologist


  • High School Diploma

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