High School Diploma: , Expected in 05/2015 - Petal High School - Petal, MS GPA:
: Cosmetology, Expected in 09/2016 - Mississippi College of Beauty Culture - Laurel, MS GPA:
Summary
I have obtained 5 years of Customer Service expertise in 4 separate and challenging industries. I am aware of the importance of accuracy when running an efficient business. I have leadership skills and are team-work oriented. I have an empathetic and outgoing personality
Greeted guests with pleasant smile and superior customer service.
Maintained highest standards of conduct and service to support company reputation.
Increased special item sales by creating daily menus with changing specials.
Managed inventory by establishing and adjusting ordering parameters, accurate forecasting and monitoring waste.
Increased sales by arranging merchandise in innovative and eye-catching displays.
Operated cash register, collected payments and provided accurate change.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Worked closely with front-end staff to assist customers.
Processed all sales transactions promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Resolved customer complaints and escalated worsening concerns for remediation.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Assisted store owner in balancing checkbook, keeping record of receipts, completion of payroll each week and making weekly deposits into business account.
Customer Service Representative, 09/2018 - 07/2019 Ewing Irrigation – Von Ormy, TX,
Informed customers about billing procedures/dates, processed payments and provided payment option setup assistance.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Located and monitored overdue accounts using billing system to begin collections process.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Reviewed accounts to determine payment plan compliance.
Negotiated rates with customers and entered payments into accounting system.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Developed exceptional security procedures to prevent theft and malicious activity.
Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
Resolved issues with cash registers, card scanners and printers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide store, products and services information.
Prepared cash deposits up to $2,500 with zero discrepancies.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Opened and closed store weekly, including accounting for all money at the location and assuring deposits were made promptly each day and drawer remained balanced at all times.
Cosmetologist, 09/2016 - 12/2017 Hershey Entertainment & Resorts Company – Hershey, PA,
Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
Backed up reception desk by answering phones, scheduling appointments and processing payments.
Washed, colored, cut and styled hair for high volume of clients daily.
Kept notes listing preferences and services provided to clients for quick reference.
Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
