Bar Waitress Resume Example
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BAR WAITRESS
Summary
Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
HyattMay 2016 to March 2020Bar Waitress
Herndon , VA
Herndon , VA
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Greeted newly seated guests quickly and efficiently.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Calculated charges, issued table checks and collected payments from customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Blo Blow Dry BarSeptember 2017 to February 2018Cosmetologist
City , STATE
City , STATE
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Recommended styles and treatments based on clients' needs and appearances.
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Applied artificial nails or gel-based color to finger- and toenails.
Gander Mountain Company Inc.February 2015 to September 2016Cashier Specialist
City , STATE
City , STATE
- Trained new team members in cash register operation, stock procedures and customer service.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Built and maintained effective working relationships with peers and upper management.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Lazy Days SouthNovember 2013 to February 2016Head Hostess/Waitress/Expodite/Table Busser
City , STATE
City , STATE
- Answered telephone to provide establishment information and take party reservations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Handled guest complaints and promoted positive dining experience for all restaurant customers by maintaining pleasant attitude in all situations.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Calculated charges, issued table checks and collected payments from customers.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Education and Training
Florida Keys Community CollegeFebruary 2016GEDCity, State
Virginia CollegeSome College (No Degree): CosmetologyCity
Penn Foster CollegeSome College (No Degree): Veterinarian AssistingCity, State
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Resume Overview
School Attended
- Florida Keys Community College
- Virginia College
- Penn Foster College
Job Titles Held:
- Bar Waitress
- Cosmetologist
- Cashier Specialist
- Head Hostess/Waitress/Expodite/Table Busser
Degrees
- GED
Some College (No Degree) : Cosmetology
Some College (No Degree) : Veterinarian Assisting
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