LiveCareer-Resume
Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated, organized, goal driven, and motivated individual with many years of customer service experience. My passion for getting things done in a timely manner and keeping deadlines is one of the top skills I have. I have many types of working experience which makes me well rounded and experienced. Able to maintain a work load and maximize efficiency. Skilled at customers in any aspect and and serve my employers with good communication and conflict resolution.

Skills
  • Organized
  • Multitasker
  • Customer Service
  • Fast learner
  • Money handling
  • Customer Transactions
  • Phone Inquiries/Transfers
  • Team Coaching and Training
  • Team Cooperation
  • Organizing and Distributing Materials
  • Coordinating with Teachers and Specialists
  • Effective Communication
Work History
BANKING ASSOCIATE, 09/2019 - Current
 Fidelity National Information Services – Charlotte, NC,
  • Completed highly accurate, high-volume money counts for both deposits and cash.
  • Opened, closed and updated accounts for customers.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Provided advice on different bank products and financial options.
  • Provided services such as cashiers checks, wires, coin machine, debit cards, statements and faxes, safe deposit boxes, and stop payments.
  • Balanced teller drawers and ATM cash.
  • Managed phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
  • Developed tailored solutions to meet individual banking needs.
  • Helped clients protect assets through variety of strategies.
  • Represented bank at community events to establish strong ties and promote business.
  • Assisted the customer with questions about their checking or savings accounts, home equity lines, loans, and debit card issues.
DSD RLT TRAINER, 08/2011 - 09/2019
 Fullbloom – Davenport, FL,
  • Trained new hires and helped with continuous professional development.
  • Performed reviews of employee work performance to check for areas in need of additional training and went to those stores to help that DSD.
  • Checked in vendors to to make sure all incoming orders were correct.
  • Checked all outgoing orders to make sure there was no discrepancies.
  • Managed all invoices and contact information as well as monitored vendor behavior on the floor.
  • Rotated product on the floor for dates.
  • Stocked the shelves with vendor product when vendors were not present.
  • Filed paperwork as needed.
  • Assisted management with any task the needed help with.
  • Answered phones and redirected calls as needed.
  • Assisted customers however they needed.
EDUCATIONAL ASSISTANT, 08/2007 - 08/2011
 Green Zebra Grocery – Portland, OR,
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Help administration with any tasks as needed.
  • Help students with classwork, homework questions, studying habits, and any other issues they had.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Organized and guided skills practice, research and memorization tasks for students.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Reported on student progress, behavior and social skills to parents.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Maintained head count and attendance sheets.
  • Graded tests and papers and recorded grades for teaching staff.
CASHIER, 08/2000 - 06/2007
 FOOD LION – City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled phone calls and transferred as needed.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
Education
No Degree: EDUCATION, Expected in
-
LIBERTY UNIVERSITY - Lynchburg, VA,
GPA:
High School Diploma: , Expected in 06/2004
-
STONEWALL JACKSON HIGH SCHOOL - QUICKSBURG. VA,
GPA:
  • Elected Captain of Cheerleading.
  • Member of FCCLA, FBLA, SADD, MONOGRAM and SCA clubs.
  • Received Ronald Mcdonald scholarship, and the Ruritan scholarship.
Affiliations

I am very involved in the school system. I am currently the Treasurer of the high school music boosters.

Certifications

I am a certified banking associate.

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Resume Overview

School Attended

  • LIBERTY UNIVERSITY
  • STONEWALL JACKSON HIGH SCHOOL

Job Titles Held:

  • BANKING ASSOCIATE
  • DSD RLT TRAINER
  • EDUCATIONAL ASSISTANT
  • CASHIER

Degrees

  • No Degree
  • High School Diploma

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