Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Ambitious banking professional extensively trained in bank leadership, fraud awareness, bank operations and Retail Banking. Seeking an internship at Linium, focusing on loan processing software.     
Expected in Spring 2018
Bachelor of Science:
Kean University - Union, NJ
Work History
03/2016 to Current
Bank Operations Specialist Sound Financial Bancorp Port Angeles, WA,
  • Trained new team members on applying due diligence procedures and regulatory mandates.
  • Wrote procedures for internal and external auditing purposes.
  • Adhered to all federal and state compliance guidelines.
  • Prepared, sorted and distributed Internal Control reports to appropriate branches.
  • Discovered major instances of fraud, embezzlement and large balances due.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Maintained strict confidentiality of bank records and client information.

03/2015 to 02/2016
Retail Banking Teller I Santander Bank N.A City, STATE,
  • Excellent Risk Management Skills, successfully managed risk and reward.
  • Detected potential Suspicious Activity.
  • Create member account profiles on Santander Bank's online program.
  • Trained and directed several new hires during department orientations.
  • Described products to customers and accurately explained details and care of merchandise.

01/2014 to 02/2015
Banking Teller I Bank Of America N.A. City, STATE,
  • Provided an elevated customer experience to generate a loyal clientele.
  • Answered product questions with up-to-date knowledge of sales.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience, addressed customer concerns and resolved problems.
  • Helped drive sales goals and achieve monthly quotas.


Excellent work ethic

Strategic sales knowledge

Proficient with Microsoft Office

Extensive Knowledge on Banking Software including Customer Assist, Finesse, One, Merlin and several others

Strong client relations

Extensive knowledge of Bank regulations

Training development aptitude

Team building expertise     

 Banking systems and NCR software


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  • Bachelor of Science

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