Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 11+ years client interface experience. Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert.
Administrative assistant with 10+ years of experience with flawless customer service skills,
and maintain the utmost confidentiality. Highly energetic self-starter works well
independently or on a team.
SKILL & HIGHLIGHTS
Event Management & Promotion
Concept & Business Plan Development
Leadership/ Communication Skills
Customer Service & Relations
Life Skills & Business Law
Microsoft Office and Oracle
CAD TactiCall Training
Applied safety procedures and policies as outlined in Department Safety Manual.
Performed competitive analysis to make recommendations for future company growth.
Exceeded corporate target for customer satisfaction.
Developed advanced physical filing system to handle high-volume paperwork needs for growing department.
Wrote a step-by-step procedure manual to help other legal secretaries and staff understand office practices and legal processes.
Developed a file system for new clients that was implemented company-wide.
Delta Air LinesMay 2015 to CurrentBaggage Handler/Ramp Operator/ FIT Member Atlanta, Georgia
Ramp Operators lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
Duties also include operating ground support equipment such as tugs, conveyor belts and tow tractors.
FIT Member for the Frontline Involvement Team with the duties helping on Performance Measures and Service Recovery Team.
Volunteer, multi-task and problemsolving.
Use DL Term, handle complaints and attend meetings.
Argus Event StaffingMarch 2014 to CurrentEvent Specialist Denver, Colorado
Design and implement an effective event table.
Maintain records of all client audits and perform regular audit to maintain accuracy.
Monitor inventory of all event requirements and maintain availability of all resources.
Manage all communication for project deliverable and ensure achievement of all projects.
Objectives and evaluate all event procedures within required timeframe.
Maintain effective relationships with vendors and maintain professional relationships, with all members.
Coordinate with manager of events to prepare plans and logistics for all ticket sales.
Achieve all budget requirements for projects and manage communication with departments to increase awareness of all events.
Coordinate with all speakers and sponsors and prepare logistical details and develop plans for events.
Manage the ticket scanners and verifying the authenticity of the tickets.
Serve as a Registration Support staff and Security Screening Specialist.
DeKalb Count GovernmentAugust 2005 to June 2014Senior Crew Worker Specialist Decatur, Georgia
Goodwill's Good BIZ Program
Certificate in Business GED Criminal Justice Courses, 2003-2007
Certificate - Teller Operator, Education & Training Institute
Certificate - Medical Administrative Assistant - Nutrition
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