Montgomery Street, San Francisco, CA 94105
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High-achieving college student recently graduated with diploma in Medical Billing and Coding seeks entry level position to enhance classroom theory with real-world experience.
- Billing codes
- Medical coding understanding
- Claim review
- CPT code modifiers
|
- Submission of medical claims
- Reimbursements
- ICD-10 coding
|
Expected in 11/2020 Medical Billing And Coding: Medical Insurance Coding
Ashworth College - Norcross, GA
GPA:
Expected in Web Design: Web Design
Spartanburg Technical College - Spartanburg, SC
GPA:
Expected in 07/1994 PC Repair: PC Repair
International Correspondence School - Spartanburg, SC,
GPA:
Expected in 08/1992 Bachelor of Computer Applications: Information Technology
York University - Toronto, ON, Canada,
GPA:
Expected in 09/1987 Computer Operations: Computer And Information Sciences
Herzing University - Toronto, ON, Canada,
GPA:
11/2006 to 06/2020 Baggage Claims Service Recovery Agent Encova – West Virginia, MN,
- Handled payments for lost or damaged luggage.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Kept track of bags from specific flights and logged locations.
- Called customers when bags arrived to provide updates.
- Tracked down lost luggage for customers daily.
04/2002 to 07/2006 Baggage Service Agent/Customer Service Specialist City Of Eau Claire – Eau Claire, WI,
- Retrieved customer luggage off conveyor belts.
- Called customers when bags arrived to provide updates.
- Kept track of bags from specific flights and logged locations.
- Resolved conveyor system issues by clearing jams and blockages.
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
02/2000 to 07/2002 Computer Operator US Food Service – City, STATE,
- Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
- Completed frequent checks on user logins, file permissions and other data issues.
- Implemented techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Backed up servers and information according to strict schedules.
05/1996 to 08/1999 Computer Support Specialist Revman International Inc. – City, STATE,
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Consistently responded to customer service emails within standard window for optimal response.
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