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Baggage Claims Service Recovery Agent Resume Example

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BAGGAGE CLAIMS SERVICE RECOVERY AGENT
Objective

High-achieving college student recently graduated with diploma in Medical Billing and Coding seeks entry level position to enhance classroom theory with real-world experience.

Skills
  • Billing codes
  • Medical coding understanding
  • Claim review
  • CPT code modifiers
  • Submission of medical claims
  • Reimbursements
  • ICD-10 coding
Education and Training
Medical Billing And Coding: Medical Insurance CodingAshworth College | | Norcross, GA | Expected in November 2020
Web Design: Web DesignSpartanburg Technical College | Spartanburg, SC
PC Repair: PC RepairInternational Correspondence School | | Spartanburg, SC | July 1994
Bachelor of Computer Applications: Information TechnologyYork University | | Toronto, ON, Canada | August 1992
Computer Operations: Computer And Information SciencesHerzing University | | Toronto, ON, Canada | September 1987
Experience
Baggage Claims Service Recovery AgentDelta Airlines | Hapeville, GA | November 2006 - June 2020
  • Handled payments for lost or damaged luggage.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Kept track of bags from specific flights and logged locations.
  • Called customers when bags arrived to provide updates.
  • Tracked down lost luggage for customers daily.
Baggage Service Agent/Customer Service SpecialistAtlantic Coast Airlines | Spartanburg, SC | April 2002 - July 2006
  • Retrieved customer luggage off conveyor belts.
  • Called customers when bags arrived to provide updates.
  • Kept track of bags from specific flights and logged locations.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
Computer OperatorUS Food Service | Rock Hill, SC | February 2000 - July 2002
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Implemented techniques for conducting routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Backed up servers and information according to strict schedules.
Computer Support SpecialistRevman International Inc. | Spartanburg, SC | May 1996 - August 1999
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Consistently responded to customer service emails within standard window for optimal response.
Accomplishments
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  • On the web Drag files or folders into your Chrome browser.
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Resume Overview

Companies Worked For:

  • Delta Airlines
  • Atlantic Coast Airlines
  • US Food Service
  • Revman International Inc.

School Attended

  • Ashworth College
  • Spartanburg Technical College
  • International Correspondence School
  • York University
  • Herzing University

Job Titles Held:

  • Baggage Claims Service Recovery Agent
  • Baggage Service Agent/Customer Service Specialist
  • Computer Operator
  • Computer Support Specialist

Degrees

  • Medical Billing And Coding : Medical Insurance Coding
    Web Design :
    PC Repair :
    Bachelor of Computer Applications : Information Technology
    Computer Operations : Computer And Information Sciences

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