bad check and restitution clerk resume example with 6+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Successful Bad Check and Restitution Clerk with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Microsoft 365 and various specialized work software.
Accomplishments
Member of The National Society of Leadership and Success (Honors Society)
Currently carrying a 3.75 GPA for my degree
Made the Deans list twice in the past three semesters
Used Microsoft Excel to develop inventory tracking spreadsheets.
Was instrumental in auditing Restitution and Bad Check Accounts
Skills
Business administration
60 + WPM typing speed
Filing and data archiving
Spreadsheet management
Accounting familiarity
Database Management
Multi-line phone proficiency
Sorting and labeling
Bookkeeping
Basic math
Excellent work ethic
Microsoft Office
Written Communication
Computer proficiency
Responsible
Analytical skills
Work History
05/2016 to CurrentBad Check and Restitution ClerkAaa Of Southern California | Escondido, CA,
Increased customer service success rates by quickly resolving issues.
Managed multi-line telephone system and greeted claimants during office visits.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
Delivered clerical support by efficiently handling wide range of routine and special requirements.
Enhanced Bad Check and Restitution department operational success through efficient records coordination, supply management and document processing.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Performed wide-ranging administrative, financial and service-related functions including determining restitution amounts and preparing paperwork for criminal charges.
10/2015 to 05/2016Legal Secretary Pacific Office Automation | Glendale, CA,
Filed documents with courts on behalf of attorney.
Obtained signatures from attorneys for legal documents.
Assisted attorneys in collecting information such as employment, medical and other records.
Arranged for delivery of legal correspondence to clients, witnesses and court officials.
Diligently edited legal correspondence for grammar and spelling.
Screened telephone calls and forwarded to appropriate departments.
Organized files for court proceedings.
Created, indexed and maintained client binders.
Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Answered and directed calls using multi-line switchboard.
Entered new cases into company database.
Received and placed telephone calls to clients and prospective clients.
Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Developed and maintained courteous and effective working relationships.
Used Microsoft Word and other software tools to create documents and other communications.
01/2014 to 12/2014DispatcherSteven Lough | City, STATE,
Maintained updated and detailed records of calls in physical and electronic database.
Kept detailed track of all available field personnel and all in-progress and completed calls.
Sent out detailed information to Steven for vehicles to be picked up for transport based on locations, needs and availability.
Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
Closely monitored dispatch board to build loads for Steven.
Documented all changes in computer tracking system.
Responded to over 20 daily caller requests with information about assistance and timeframes.
Handled 5 to 10 calls per day to address customer inquiries and concerns.
Carried out day-day-day duties accurately and efficiently.
Drove operational improvements which resulted in savings and improved profit margins.
Education
Expected in 12/2021 to to Bachelor of Science | Health Care Administration Southeast Missouri State University , Cape Girardeau, MO, GPA:
Additional Information
Work with Probation Officers to monitor defendants for payment of restitution
File paperwork with court clerk in reference to restitution and bad checks
Manage all bad check and restitution files
Correspond with respective attorneys and victims in each case
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