Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Organized and detail-oriented manager with 39 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly.

  • Loss prevention
  • Strong sense of banking ethics
  • MS Office proficient
  • Exceptional customer service
  • Excellent communication skills
  • Friendly
  • Reliable
  • Flexible
  • Problem solving
  • Detail-oriented
  • Organized
  • Decision-making ability
  • MS Excel expert
  • Approachable
  • Team player
  • Hardworking mentality
  • Strong work ethic
  • Energetic
AVP/Personnel Officer, 09/2002 to 03/2020
First Midwest BankMorris, IL,
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
  • Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
  • Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
  • Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
  • Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
  • Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
  • Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
  • Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
  • Collected records for over 64 hourly and 26 salaried employees, and reviewed for accuracy.
  • Constructed leave pay schedules, processed payroll garnishments and worked closely with CEO to pay out bonuses, severances, service awards and special payments.
  • Assisted with audits by preparing accounts and providing information.
  • Worked with HR to track and update paid time off in an accurate and efficient manner.
  • Generated relevant paperwork and payroll reports.
  • Calculated and applied wage garnishments.
  • Responded to requests for information as company expert on payroll operations.
  • Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
  • Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
  • Produced and filed payroll reports every 2 weeks.
  • Calculated overtime, vacation sick hours and other categories of time.
  • Received, filed and processed paperwork and documents for on-boarding employees.
  • Protected payroll operations and maintained employee confidence by keeping information private.
  • Managed payroll for employees at 8 different locations.
  • Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
  • Administered bi-weekly payroll for 90 employees using ADP payroll systems.
  • Maintained thorough and current personnel handbooks and records.
  • Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
  • Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
  • Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
  • Provided assistance to plan participants by explaining benefits information to ensure educated selections.
  • Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Bookkeeping Supervisor, 07/1995 to 12/2001
NBC BankCity, STATE,
  • Generated and distributed month-end statements for customers and resolved related concerns.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
  • Maintained accuracy when reviewing and reconciling general ledger.
  • Prepared financial and regulatory reports required by laws, regulations or boards of directors.
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Supported department staff by performing wide range of clerical and administrative tasks.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Created and distributed updated customer statements.
  • Analyzed financial statements and income statements to review company's financial performance.
Teller Supervisor, 05/1993 to 07/1995
Rockdale Federal Credit UnionCity, STATE,
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Verified amounts and integrity of every check or funds transfer.
  • Supplied tellers with coin and currency.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Warmly welcomed customers and offered pleasant service during entire transaction.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Directed and motivated team of 3 Tellers in a fast paced setting.
Education and Training
High School Diploma: , Expected in 05/1982
Rockdale High - Rockdale, TX,

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School Attended

  • Rockdale High

Job Titles Held:

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  • Bookkeeping Supervisor
  • Teller Supervisor


  • High School Diploma

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