Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Organized and detail-oriented manager with 39 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly.
Skills
Loss prevention
Strong sense of banking ethics
MS Office proficient
Exceptional customer service
Excellent communication skills
Friendly
Reliable
Flexible
Problem solving
Detail-oriented
Organized
Decision-making ability
MS Excel expert
Approachable
Team player
Hardworking mentality
Strong work ethic
Energetic
Experience
AVP/Personnel Officer, 09/2002 to 03/2020 First Midwest Bank – Morris, IL,
Launched wellness plans to reduce stress, boost morale and increase productivity.
Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
Collected records for over 64 hourly and 26 salaried employees, and reviewed for accuracy.
Constructed leave pay schedules, processed payroll garnishments and worked closely with CEO to pay out bonuses, severances, service awards and special payments.
Assisted with audits by preparing accounts and providing information.
Worked with HR to track and update paid time off in an accurate and efficient manner.
Generated relevant paperwork and payroll reports.
Calculated and applied wage garnishments.
Responded to requests for information as company expert on payroll operations.
Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
Produced and filed payroll reports every 2 weeks.
Calculated overtime, vacation sick hours and other categories of time.
Received, filed and processed paperwork and documents for on-boarding employees.
Protected payroll operations and maintained employee confidence by keeping information private.
Managed payroll for employees at 8 different locations.
Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
Administered bi-weekly payroll for 90 employees using ADP payroll systems.
Maintained thorough and current personnel handbooks and records.
Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Bookkeeping Supervisor, 07/1995 to 12/2001 NBC Bank – City, STATE,
Generated and distributed month-end statements for customers and resolved related concerns.
Input statement information, reconciled accounts and resolved discrepancies.
Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
Maintained accuracy when reviewing and reconciling general ledger.
Prepared financial and regulatory reports required by laws, regulations or boards of directors.
Managed accounting operations, accounting close, account reporting and reconciliations.
Supported department staff by performing wide range of clerical and administrative tasks.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Created and distributed updated customer statements.
Analyzed financial statements and income statements to review company's financial performance.
Teller Supervisor, 05/1993 to 07/1995 Rockdale Federal Credit Union – City, STATE,
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Maintained optimal financial controls by securing funds and making accurate transactions.
Verified amounts and integrity of every check or funds transfer.
Supplied tellers with coin and currency.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Warmly welcomed customers and offered pleasant service during entire transaction.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Established and enforced clear goals to keep all employees on same level and working collaboratively.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
Directed and motivated team of 3 Tellers in a fast paced setting.
Education and Training
High School Diploma: , Expected in 05/1982 Rockdale High - Rockdale, TX, GPA:
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