AVP/Personnel Officer Resume Example
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AVP/PERSONNEL OFFICER
Summary
Organized and detail-oriented manager with 39 years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive andfriendly.
Skills
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Experience
AVP/Personnel Officer
Morris , ILFirst Midwest Bank/Sep 2002 to Mar 2020
Morris , ILFirst Midwest Bank/Sep 2002 to Mar 2020
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Maximized HR efficiencies and maintained compliance with operational functions by performing background investigations, employment interviews, requisition posting, budgeting, statistical reporting, confidential document control and protocol development.
- Aided senior HR leadership by accurately preparing bi-weekly payroll and tracking data into cumulative documentation.
- Conducted research to maintain up-to-date knowledge of relevant legislation and regulations and promote compliance with requirements.
- Supported onboarding of new employees by supplying key job information, including organizational policies, job duties and employment benefits.
- Eliminated discrimination and harassment risks by investigating internal and EEOC charges for corrective action.
- Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
- Executed strong negotiation skills to be able to see both sides and work to reach agreements that satisfy both parties.
- Advised managers on strategies for improving policy enforcement and eliminating any concerning behaviors or legal concerns.
- Collected records for over 64 hourly and 26 salaried employees, and reviewed for accuracy.
- Constructed leave pay schedules, processed payroll garnishments and worked closely with CEO to pay out bonuses, severances, service awards and special payments.
- Assisted with audits by preparing accounts and providing information.
- Worked with HR to track and update paid time off in an accurate and efficient manner.
- Generated relevant paperwork and payroll reports.
- Calculated and applied wage garnishments.
- Responded to requests for information as company expert on payroll operations.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Produced and filed payroll reports every 2 weeks.
- Calculated overtime, vacation sick hours and other categories of time.
- Received, filed and processed paperwork and documents for on-boarding employees.
- Protected payroll operations and maintained employee confidence by keeping information private.
- Managed payroll for employees at 8 different locations.
- Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
- Administered bi-weekly payroll for 90 employees using ADP payroll systems.
- Maintained thorough and current personnel handbooks and records.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Mentored newly hired employees in benefits department and provided information regarding company policies and procedures.
- Reviewed employee enrollments to verify accuracy, inputting all information into company's database.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Offered subject matter expertise on employment regulations, compensation policies and personnel management procedures to optimize internal structures.
Bookkeeping Supervisor
City , STATENBC Bank/Jul 1995 to Dec 2001
City , STATENBC Bank/Jul 1995 to Dec 2001
- Generated and distributed month-end statements for customers and resolved related concerns.
- Input statement information, reconciled accounts and resolved discrepancies.
- Answered customer questions in friendly and knowledgeable manner to maintain high satisfaction levels.
- Maintained accuracy when reviewing and reconciling general ledger.
- Prepared financial and regulatory reports required by laws, regulations or boards of directors.
- Managed accounting operations, accounting close, account reporting and reconciliations.
- Supported department staff by performing wide range of clerical and administrative tasks.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Created and distributed updated customer statements.
- Analyzed financial statements and income statements to review company's financial performance.
Teller Supervisor
City , STATERockdale Federal Credit Union/May 1993 to Jul 1995
City , STATERockdale Federal Credit Union/May 1993 to Jul 1995
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Verified amounts and integrity of every check or funds transfer.
- Supplied tellers with coin and currency.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Warmly welcomed customers and offered pleasant service during entire transaction.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
- Directed and motivated team of 3 Tellers in a fast paced setting.
Education and Training
High School DiplomaRockdale High May 1982City
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Resume Overview
School Attended
- Rockdale High
Job Titles Held:
- AVP/Personnel Officer
- Bookkeeping Supervisor
- Teller Supervisor
Degrees
- High School Diploma
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