avp of operations resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Intuitive, enthusiastic, results-oriented team player with creative ability to think through new ideas and see the big picture, yet organize details. Very adaptable to change, with leadership skills and patience, as demonstrated through community involvement within the Roanoke Valley. High energy individual. Excellent communication and public speaking skills. Dependable, consistent and outgoing. Ability to work with diverse populations effectively to accomplish goals.

  • Used Microsoft Excel to develop inventory tracking system that resulted in a 50 percent savings in time.
  • Effectively supervised team of 35 staff members who consistently exceeded monthly sales goals by no less than 20 percent.
  • Routinely in top five in back-end sales area wide that covered states from Delaware to South Carolina.
  • Developed a new business model and guided planning/forecasting while overseeing all accounting.
  • Cold-called 20 plus potential new members on a daily basis, with a closing rate of 10-20 percent.
  • Carried out retention calls with unsatisfied customers, convincing 20 percent to remain members.
  • Worked as a single point of contact for more than 15, answering all their requests and questions in a timely manner.
  • Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation.
  • Helped onboard eight new credit union branch managers/marketing staff/tellers, bringing them up to speed with the credit union rules and policies.
  • Problem Anticipation and Resolution
  • Customer Service Management
  • Policy Development and Enforcement
  • Focus and Follow-Through
  • Process Development and Streamlining
  • Multitasking and Prioritization
  • Records Organization and Management
  • Employee Motivation
  • Issues Resolution
  • Financial Records
Work History
09/2017 to Current AVP of Operations Arctic Wolf Networks | Birmingham, AL,
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained new employees on proper protocols and customer service standards.
  • Implemented business strategies, increasing revenue by 25% and effectively targeting new markets.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
10/2015 to 09/2017 Account Representative Acuren | Billings, MT,
  • Expanded territory by executing effective warm calls and negotiating contracts.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
  • Proposed available products and solutions to meet diverse requirements.
  • Managed more than 60 accounts and product installations to increase sales volume.
  • Processed client payments and updated accounts.
  • Drove sales by developing exceptional customer rapport to foster satisfaction.
01/2007 to 09/2015 Finance Manager Bankers Financial | Saint Petersburg, FL,
  • Identified and capitalized on community business opportunities with effective networking.
  • Evaluated competitor data and statistics to develop business investment strategy and drive growth.
  • Mitigated process gaps and managed financial operational functions.
  • Partnered with IT, business development and operations leadership to develop robust financial business plan with detailed benchmarks and action plans.
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Protected company assets with strategic risk management approaches.
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
  • Decreased monthly expenditures by 30% through effectively reviewing documents and identifying problem areas.
  • Increased revenue by assisting with operations management, sales and marketing efforts.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
05/2005 to 12/2006 Accounting Specialist WALMART | City, STATE,
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Investigated daily variances and corrected errors to resolve discrepancies.
Expected in 05/2007 to to Bachelor of Arts | Longwood University, Farmville, VA, GPA:
Expected in 06/2003 to to High School Diploma | Patrick Henry High School , Roanoke, VA, GPA:

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Resume Overview

School Attended

  • Longwood University
  • Patrick Henry High School

Job Titles Held:

  • AVP of Operations
  • Account Representative
  • Finance Manager
  • Accounting Specialist


  • Bachelor of Arts
  • High School Diploma

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