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AVP, Business Banking Center Manager Resume Example

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AVP, BUSINESS BANKING CENTER MANAGER
Summary

Versatile banking professional successful at cross-selling bank products and services. Highly effective management professional emphasizing innovation, and creativity in solving complex problems. Results-oriented self-motivator with over 10 years in sales and branch management, loan management and general bank operations.

Skills
  • Business Development
  • Decision Making & Judgment
  • Critical Thinking
  • Team leadership and coaching
  • Time Management
  • Risk Management
  • Relationship building and retention
  • Uncompromising work ethic
Work History
Financial Center Manager03/2020 to Current
Company Name – City, State
  • Uncovers and resolves strategic and tactical issues impacting sales management and business operations
  • Resolves escalated customer and associate issues and provides coaching to associate as needed
  • Manages the day-to-day operations in the Financial Center, assign tasks and work schedule to ensure efficient functioning of the teller and new accounts
  • Collaborates with internal business partners to deliver cohesive banking experience to customers
  • Oversees all transactions and practices within span of control, ensuring compliance, regulations, bank policies, procedures, and internal audit requirements
  • Assess employee performance and develop improvement plans
Business Banking Center Manager07/2017 to 10/2019
Company Name – City, State
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors
  • Established relationships with key decision-makers within customer's organization to promote growth and retention
  • Enhanced banking center production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol
  • Evaluated business loan applications against outline specifications to approve, reject or recommend adjustments files
  • Mitigated business risks by using business matrix tool and analytical skill
  • Networked within communities to identify and capitalize on business opportunities
  • Protected company assets with strategic risk management approaches
Customer Service Manager/Universal Banking Officer09/2010 to 07/2017
Company Name – City, State
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
  • Oversaw branch team with three customer service representatives and two personal bankers and implemented training for all new employees
  • Originated, reviewed, processed, closed and administered customer loan proposals
  • Assessed clients financial situations to develop strategic financial planning solutions
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
  • Developed prospects for new loans by conducting 20-25 cold calls weekly. Educated customers on variety of loan products and available credit options
  • Met or exceeded revenue objectives by promoting financial products to customers during service, account and sales follow-up calls
Relationship Banker05/2005 to 09/2010
Company Name – City, State
  • Worked with clients to address and respond to client and partnership management issues
  • Established new customer accounts including checking, savings, line of credits and loans
  • Interacted with prospects by appropriate open-ended questions to better understand products and services required
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated
  • Promoted all financial products by maintaining excellent service offering knowledge and built client rapport to ensure consistent satisfaction
Senior Personal Banker/Lender 08/2001 to 05/2005
Company Name – City, State
Education
Bachelor of Science: Business AdministrationAvila University- City
Accomplishments

    Received the "Circle of Excellence" award for top performances and recognition for top audit scores from 2011 to 2014.

    Received the " Chairman Bounty" award for top performances in 2018.

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Resume Overview

School Attended

  • Avila University

Job Titles Held:

  • Financial Center Manager
  • Business Banking Center Manager
  • Customer Service Manager/Universal Banking Officer
  • Relationship Banker
  • Senior Personal Banker/Lender

Degrees

  • Bachelor of Science : Business Administration

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