AVP, Business Banking Center Manager Resume Example
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AVP, BUSINESS BANKING CENTER MANAGER
Summary
Versatile banking professional successful at cross-selling bank products and services. Highly effective management professional emphasizing innovation, and creativity in solving complex problems. Results-oriented self-motivator with over 10 years in sales and branch management, loan management and general bank operations.
Skills
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Work History
Business Banking Center Manager, 07/2017 to Current
Bank Midwest – City , STATE
Bank Midwest – City , STATE
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Enhanced banking center production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol.
- Evaluated business loan applications against outline specifications to approve, reject or recommend adjustments files.
- Mitigated business risks by using business matrix tool and analytical skill.
- Networked within communities to identify and capitalize on business opportunities.
- Protected company assets with strategic risk management approaches.
Financial Center Manager, 03/2020 to 06/2021
Country Club Bank – City , STATE
Country Club Bank – City , STATE
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Resolved escalated customer and associate issues and provides coaching to associate as needed.
- Managed the day-to-day operations in the Financial Center, assign tasks and work schedule to ensure efficient functioning of the teller and new accounts.
- Collaborated with internal business partners to deliver cohesive banking experience to customers and providing full range of business banking services to customers with deposits, treasury management, loans products, and wealth management.
- Oversaw all transactions and practices within span of control, ensuring compliance, regulations, bank policies, procedures, and internal audit requirements.
- Assessed employee performance and develop improvement plans.
Customer Service Manager/Universal Banking Officer, 09/2010 to 07/2017
Bank Midwest – City , STATE
Bank Midwest – City , STATE
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Oversaw branch team with three customer service representatives and two personal bankers and implemented training for all new employees.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Assessed clients financial situations to develop strategic financial planning solutions.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Developed prospects for new loans by conducting 20-25 cold calls weekly. Educated customers on variety of loan products and available credit options.
- Met or exceeded revenue objectives by promoting financial products to customers during service, account and sales follow-up calls.
Education
Bachelor of Science: Business AdministrationAvila University - City
Accomplishments
Received the "Circle of Excellence" award for top performances and recognition for top audit scores from 2011 to 2014.
Received the " Chairman Bounty" award for top performances in 2018.
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Resume Overview
School Attended
- Avila University
Job Titles Held:
- Business Banking Center Manager
- Financial Center Manager
- Customer Service Manager/Universal Banking Officer
Degrees
- Bachelor of Science : Business Administration
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