I am a loyal, charismatic and dedicated individual with a great deal of ambition and professional experience as an effective administrator. I have extensive experience in all aspects of office and operations management as well as being extremely proficient in all Microsoft programs such as Word, Excel, Power Point and Outlook. I am seeking to obtain a challenging position in the Business Management field in which my skills and experience can be utilized to benefit the company and expand my knowledge in business growth and development.
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as administrative assistant, bookkeeper and desk manager resulting in thorough and conscientious concern for detail and organization. Results:
Teambuilding & Supervision Spreadsheet & Database Creation Records Management
Staff Development & Training Accounts Payable/Receivable Meeting & Event Planning
Mountain Commerce BankJohnson City, TNAVP/BSA/AML Officer03/2013 to Current
Appointed by the Board of Directors to maintain an effective Bank Security Act/Anti-Money Laundering program for the bank.
Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Achieved proper compliance and accurate executive level reporting.
Keep in contact with personnel bank representatives and bank managers concerning any and all aspects of bank customers.
Andrew Johnson BankJohnson City, TNCollections Assistant08/2012 to 02/2013
Serves as assistant and liaison to management in contacting customers, discuss and suggest solutions to resolve past due accounts; document all collection efforts in writing, build relations with regular customers; prepare reports.
Maintain files: ex. Charged Off, Foreclosures, OERO (bank owned properties), appraisal reports, payments and real estate taxes.
Put in requisitions for property taxes and utility bills.
Capital Bank (GreenBank)Johnson City, TNCompliance Assistant05/2006 to 05/2012
Served as the BSA (Bank Security Act) assistant and in this capacity assisted in meeting all requirements for compliance;
Performed tasks such as developing a multitude of spreadsheets that are created, researched and monitored on a daily, weekly and monthly basis; reviewed documents, researched account activities and corresponded accordingly;
Monitored monthly the large cash reports for suspicious transactions and reported back to executive assistant;
Generated and monitored a questionnaire that covers imperative information of customers, loans and accounts;
Maintained mod and high accounts on a daily basis;
Implement business and NAIC codes as well as risk levels to appropriate accounts;
Assisted with OFAC compliance;
Received yearly training of updated policies and procedures pertaining to job;
Assisted in the start-up of Anti-Money Laundering and Fraud Software;
Keep in contact with personal bank representatives and bank managers concerning any and all aspects of bank customers.
Rusty's Tire & AlignmentJohnson City, TNBookkeeper06/2004 to 02/2006
Performed tasks such as payroll, accounts payable and receivable, daily tax reports, quarterly employment taxes, inventory;
Managed monthly budgets, daily banking and direct billings as well as implementing collection calls and letters;
Served as liaison between customers/vendors and upper management as well as ensuring a consistently positive customer experience.
US FenceJohnson City, TNAdministrative Assistant04/2002 to 06/2004
Served as executive assistant to the management team, responsible for signed shipping invoices from trucking vendors;
Functioned as primary liaison between vendors and management as well as communication with floor employees and ensured a consistently positive customer experience;
Performed multiple office tasks such as answering phones, filing, faxing and coping;
Quickly became a trusted assistant to the company vice president, executive staff and office management and earned a reputation for maintaining a positive attitude and producing high-quality work.
Hampton InnGreeneville, TNDirector of Sales/Front Desk Manager03/2001 to 03/2002
Promoted within first 6 months tenure with hotel, culminating in responsibility for coordinating all office function and supervising a team of six individuals; Worked as liaison between guest/customers and upper management; Assisted in decisions concerning the well being of present and future business in the aspects of advertising, revenues, future clientele and meetings with higher management, owners and outside marketing; Managed a monthly schedule and performed daily audits.
Bachelor:Business Management2005East Tennessee State University, Johnson City, TNEarned 105 credits towards Business Management
Bachelor:Business Management2000West Virginia University, Morgantown, West VirginiaEarned 18 credit towards Business Management
A.A.S:Marketing1998Illinois Valley Community College, Oglesby, ILLMarketing
CIM:Computer Accounting1992Eton Technical Institute, Orchard, WAComputer Accounting
Academic Diploma1988Northam Senior High School, Northam, Western Australia
Community & Economic Development March 2007
*Tennessee Bankers Association: Bank Secrecy Act/Anti-Money Laundering Compliance Management 2006 - 2010
*American Bankers Association: Bankers Secrecy Act/Anti-Money Laundering Risk in Trust Wealth & Asset Management - Staying Out of Trouble (CPE/1:Receivable Management ServicesOctober 1993Walters State Community CollegeReceivable Management Services
Jack Henry & Associates Inc: Yellow Hammer Bank Secrecy Act November 2007
*BAI Learning & Development: BSA Wire Transfer & Recordkeeping Requirements, Exemptions & Customer Identification, Violation Penalties, Right to Financial Privacy Act, Bank Security, BSA/AML Overview, Fair Lending Basics, Information Security-Preventing Identity Theft, Understand OFAC, Privacy Compliance-Protecting Consumer Financial Information 2006 - 2011
*A.S. Pratt & Sons Audio Conference: Meeting the Challenge of Fraudulent Activity August 2006March 2010