Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Accomplished Operations Specialist bringing 2 1/2 years of proven administrative expertise, including United States Marine Corps regulations and procedures. Strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Highly organized, diligent and adaptable to dynamic needs. Eager to learn and grow in the civilian world, work with new people and share my skills from my past.

  • Went through the hardest Military Training at Parris Island South Carolina.
  • Used Microsoft Excel to develop training tracking spreadsheets.
  • Communications Skills are well on point due to my work ethics, working with so many Marines, Telephone calls, emails.
  • Time Management as I can prioritize to get the important jobs first, and manage to task others to get what needs to be done.
  • Excellent work ethic
  • Verbal and written communication
  • Organization
  • Microsoft Office
  • Keyboarding skills
  • Office administration
  • Organization and Time management
  • Assessing risks
  • Identifying hazards
  • Safety guidelines
  • Briefing leadership
  • Computer skills
  • Critical thinking
  • Good listening skills
  • Customer Service
  • Flexible & Adaptable
  • Customer assistance
  • Cleaning procedures
  • Time management skills
  • Money handling
  • Coaching and mentoring
  • Cleaning and sanitizing
  • Cash Handling
  • Cash register skills
  • Written and verbal communication
  • Decisiveness
  • Initiative
  • Integrity
  • Endurance
Work History
07/2018 to 01/2021 Aviation Operations Specialist Lettuce Entertain You Enterprises | Tinley Park, IL,
  • Prepared and distributed team-based communications to foster collaboration and enhance team morale.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Handled equipment, chemicals and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed and maintained courteous and effective working relationships.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
06/2017 to 02/2018 Server Howley Bread Group | Newington, CT,
  • Kept work areas clean and neat at all times.
  • Communicated with kitchen staff to complete orders quickly.
  • Kept work and food areas pristine to meet presentation and food safety requirements.
  • Kept work areas clean, neat and free of safety hazards.
  • Prepped food items for later use to save staff time during busy hours.
  • Alerted customers that food orders were ready for pick-up by [Action].
  • Answered questions regarding menu items and suggested drinks exceeding guest expectations.
  • Restocked napkins, plates, and straws, as well as beverages.
  • Prepared beverages and filled food orders for customers.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Explained menu options and efficiently took orders to keep line moving.
  • Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
08/2015 to 04/2016 Manager Handel's Homemade Ice Cream & Yogurt | City, STATE,
  • Demonstrated new products, procedures and techniques to employees.
  • Trained new employees in specific job requirements.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained cleanliness and organization in all areas of establishment.
  • Processed sales transactions, including cash, debit and credit.
  • Monitored amounts of all ice cream flavors and replaced when depleted.
  • Offered samples of new ice cream flavors to customers.
  • Maintained menu knowledge to provide recommendations and answers to customers' questions.
  • Served customers of all ages with speed and efficiency, keeping team running smoothly.
  • Helped patrons decide which flavor to choose, supporting dietary restrictions and personal preferences with ease.
  • Carefully scooped ice cream into cones and dishes, focusing on proportions and presentation.
  • Regularly cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
  • Greeted incoming customers and provided friendly customer service.
Expected in 06/2018 High School Diploma | West High School , Torrance, CA, GPA:

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