Automotive Technical Consultant Resume Example
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AUTOMOTIVE TECHNICAL CONSULTANT
Summary
Automotive Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Analytical automobile Technical Support Consultant and Automotive Service Technician adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Automotive Technical Support Consultant and Automotive Service Technician with twenty five years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Highlights
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Accomplishments
Reduced technical escalations to escalation team to only one per week.
Received award for customer service recognition and ability to work well with the other team members.
Proudly rated by management as a leading performer.
Performed configuration of standards and special products, supporting the increased improvement of production first pass yield.
Multiple technical awards for work performance.
Experience
02/2012 to 01/2017
Automotive Technical ConsultantConcentrix － Sunnyvale , CA
- Receive phone calls from General Motors dealerships and General Motors to provide assistance with diagnosing and repairing infotainment systems (radio, speakers, amps, DVD players and monitors, Onstar, front and rear cameras ECT.).
- Assist with diagnosing and repair of vehicle electrical systems.
09/2001 to 02/2012
Automotive Service TechnicianStanleys Auto Repair － Eastland , TX
- Service and repair automobiles electrical systems, infotainment systems, antilock brakes, traction control, heating and air conditioning, interior and exterior trim, air bags, restraint systems, mirrors, rear cameras and a host of other circuits.
- Using vehicle scan tools such as Tech2 GDS.
- Utilize DVOM for voltage, resistance ECT.
- with automobile electrical systems.
03/1994 to 08/2001
Automotive Service TechnicianStanleys Auto Repair － Gatesville , TX
- Service and repair automobiles electrical systems, antilock brakes and traction control, heating and air conditioning, interior and exterior trim, air bags, restraint systems, mirrors, rear cameras and a host of other circuits.
- Using vehicle scan tools such as Tech2 GDS.
- Utilize DVOM for voltage, resistance with all vehicle electrical circuits.
Education
AutomotiveGM Technical College － City, State, USAContinuing education in [Topic]
High School DiplomaNewton High School － City, State, USA
Skills
Assist with diagnosis and repair automobiles steering columns, Entertainment systems, antilock brakes/traction control, heating and air conditioning, interior exterior trim, OnStar and various electrical systems. I also have 20 years experience in the automotive field working as a automobile service technician in General Motor dealerships.
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Resume Overview
School Attended
- GM Technical College
- Newton High School
Job Titles Held:
- Automotive Technical Consultant
- Automotive Service Technician
Degrees
- Automotive
High School Diploma
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