Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Automotive Technical Support Representative skilled at resolving complex customer service issues in a timely manner. Analytical automobile Technical Support Consultant and Automotive Service Technician adept at resolving complex network issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Automotive Technical Support Consultant and Automotive Service Technician with twenty five years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
Highlights
Great work ethic
Energetic and swift learner
Patient and diligent
Troubleshooting proficiency
Vast technical knowledge
Experienced with power tools
Experienced with DVOM
Experienced with automobiles
State and ASE auto certified
Experienced production assembler
Accomplishments
Reduced technical escalations to escalation team to only one per week.
Received award for customer service recognition and ability to work well with the other team members.
Proudly rated by management as a leading performer.
Performed configuration of standards and special products, supporting the increased improvement of production first pass yield.
Multiple technical awards for work performance.
Experience
01/2012 to 2017
Automotive Technical ConsultantConcentrix – Sunnyvale, CA,
Receive phone calls from General Motors dealerships and General Motors to provide assistance with diagnosing and repairing infotainment systems (radio, speakers, amps, DVD players and monitors, Onstar, front and rear cameras ECT.).
Assist with diagnosing and repair of vehicle electrical systems.
08/2001 to 01/2012
Automotive Service TechnicianStanleys Auto Repair – Eastland, TX,
Service and repair automobiles electrical systems, infotainment systems, antilock brakes, traction control, heating and air conditioning, interior and exterior trim, air bags, restraint systems, mirrors, rear cameras and a host of other circuits.
Using vehicle scan tools such as Tech2 GDS.
Utilize DVOM for voltage, resistance ECT.
with automobile electrical systems.
03/1994 to 08/2001
Automotive Service TechnicianStanleys Auto Repair – Gatesville, TX,
Service and repair automobiles electrical systems, antilock brakes and traction control, heating and air conditioning, interior and exterior trim, air bags, restraint systems, mirrors, rear cameras and a host of other circuits.
Using vehicle scan tools such as Tech2 GDS.
Utilize DVOM for voltage, resistance with all vehicle electrical circuits.
Education
Expected in
: Automotive GM Technical College - Warren, MI GPA: Continuing education in [Topic]
Expected in
High School Diploma: Newton High School - Newton, MS GPA:
Skills
Assist with diagnosis and repair automobiles steering columns, Entertainment systems, antilock brakes/traction control, heating and air conditioning, interior exterior trim, OnStar and various electrical systems. I also have 20 years experience in the automotive field working as a automobile service technician in General Motor dealerships.
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