automotive sales and leasing consultant resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Over a decade in retail and automotive industry, with ample experiences in customer satisfaction, hospitality, sales, leadership, administrative roles, business operations and management. Direct objective is to perform job duties and assignments at an optimum level of production with accuracy and efficiency; factoring compliance, dedication, aptitude, integrity and leadership with high etiquettes. The ultimate goal is to make an instant impact in delivering on what is expected of me, as I follow instructions, rules and regulations as my compass to success.

  • Attentive service.
  • Time Management
  • Entrepreneurial Spirit
  • Team Player/Leader
  • Excellent leadership & Organizational
  • Negotiation
  • Microsoft Office
  • Multilingual
  • Upselling
  • Driving
  • Logistics
  • Computer Literacy
  • Communication Skills
  • Data Entry
  • Customer Service
  • Microsoft Excel
  • Microsoft Word
  • Supervising
  • Sales inside/outside
  • Microsoft Outlook
  • Presentation
  • Account Management
  • Marketing
  • Pricing
  • Sales Management
  • Administrative
  • Leadership
  • Guest services
  • Team management
  • CRM Software
  • Inventory Control
  • Retail Sales
  • Store Management
  • Conflict management
  • Analysis skills
  • Recruiting/ Interviewing/ onboarding
  • Merchandising
  • OSHA
  • Payroll
  • Budgeting
  • Revenue Management/ P&L
  • Procurement
  • Oracle
  • Business Development
  • Salesforce
  • Insurance Sales
  • Purchasing
  • Contract negotiation
  • Human resources
  • Financial acumen
  • Hospitality
  • Data management
  • Succession planning
  • Data collection
  • Performance Management
  • Strategic Planning
  • Operations Management
  • Product demos
  • Workers' compensation
  • Accounting Tech
Automotive Sales and Leasing Consultant, 11/2022 - Current
Altabancorp Salem, UT,
  • Greet, welcome, and spend time with customers to determine their needs and discuss vehicle options
  • Commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
  • Test drive vehicles to demonstrate industry leading features
  • Complete quotes and explain financing options for Used vehicles
  • Follow up with prospective customers and return email / voicemail
  • Support on-line customers by setting appointments
  • Coordinate VIP Sales Leads
  • Coordinate Vehicle/Lease Exchange
  • Assist with Vehicle/Lease Acquisition
  • Follow up with existing customers to confirm their satisfaction and generate leads
  • Other duties as assigned by management
  • Make about 60 outbound calls, 60 emails and texts daily to increase store traffic
  • Reply to emails and texts to communicate with customers to keep them informed and engaged
  • Wait on guests in the showroom
  • Log all guests in our CRM follow up database and complete a tailored needs analysis to identify each consumer's individual vehicle needs and wants
  • Value building product presentations
  • Demonstration Ride
  • Present the dealer offer
  • Close deals through product knowledge, value building presentations and a consultative approach
  • Prepare paperwork upon deal agreement
  • Proper Delivery of vehicle to customer using OS+ delivery checklist
  • Follow up with customer after delivery to ensure a happy experience
  • Obtained and maintained (CDJR) Certifications throughout employment.
Branch Operations Manager, 07/2020 - 09/2022
  • Develop, monitor, modify and assure compliance with the annual business plan to ensure the profitability of the business unit
  • Direct and organize all reservations and pick-ups, develop relationships with existing vendors such as Lyft, Uber and Pep-boys
  • Develop and implement location strategies to maximize profitability and revenue management opportunities including revenue per unit, P&L etc
  • Handle or assist in the resolution of customer service issues
  • Ensure a high level of customer service is maintained at or above the area goals
  • Coach all staff and empower staff to engage in problem resolution and customer relations
  • Be active in attending/hosting outside sales meetings or events to promote the company and branch location
  • Continue to increase the market penetration of the branch and increase revenue
  • Develop, communicate, and monitor location and individual objectives and consumer knowledge of brands and services, ensuring that they are in line with overall corporate objectives
  • Actively participate in the training, coaching, and mentoring of all Branch staff
  • Complete performance reviews with all Branch staff discuss strengths and development opportunities
  • Hold weekly staff meetings to keep employees motivated and informed of business operations
  • Conduct Monthly Business Reviews with Branch staff to ensure KPI knowledge
  • Maintain an environment of positive employee relations
  • Ensure that all corporate policies and procedures are administered and followed appropriately by all personnel
  • Conduct Interviews, screen and process new candidates
  • Assign new hires to a branch within my jurisdiction where they fit based on qualifications and radius
  • Oversee and monitor the onboarding process for multiple branches
  • Develop a culture that fits employees to mitigate and/or eliminate turnovers
  • Train, coach and groom employees to succeed and meet market expectations
  • Train and teach employees how to sell in a fast paced and high/busy market setting
  • Run business operations effectively daily
  • Daily night scoop/report
  • Manage work environment
  • Manage all administrative duties
  • Oracle procurement/ purchasing
  • Payroll
  • Implementation of action plans
  • Cross-functional training and assignments
  • Drive sales and maximize revenue
  • Maintain/improve excellent service
  • Coordinate the office / assign work duties
  • Make crucial decisions for achieving our goals
  • Make sure clients, customers, vendors, employees, body shops, upper management are completely satisfied and happy
  • Generate revenue through high percentage of utilization
  • Manage workplace conflict and misunderstandings among employees
  • Lead with high (EI) and by example
  • And more…
Rental Sales And Administrative Rep, 04/2008 - 04/2020
  • Greet and cordially welcome customers, build trust while identifying customers' needs and offer/ recommend products and services to fulfill those needs
  • High volume sales in a fast-paced environment
  • Demonstrate features and benefits, product education and product knowledge to promote sales
  • Marketing and brand representative
  • We won market top revenue 4 years in a row nationwide
  • Sales contest winner, cream of the Crop invitee
  • Being consistent on passing my quotas 7 years in a row, with a meet or exceed annual review all along
  • Excel at building rapport, Up-selling, while capitalizing on every opportunity
  • Negotiating with customers while assisting during the products renting/buying process
  • Promoting other relevant products based on customer’s needs
  • Acquiring more products knowledge and getting familiar with cars’ new features to promote and increase sales
  • Skillfully deliver solutions for escalated VIP and all other customer issues, and reliably delivered stellar customer service
  • Perform inventory updates, bank trips, and contracts verification
  • Responsible for shipping and receiving
  • Manage cash assets & balance reconciliation,
  • Responsible to solve any problem to avoid downtime and/or Management intervention
  • Answer high volume of calls providing solutions while also redirecting calls to appropriate departments
  • Responsible for lost and found items in the recovery department
  • Police report and investigation for stolen properties and illicit items found in vehicles.
Education and Training
Bachelor's: Business Administration and Management, Expected in 10/2018
Columbia Southern University - Orange Beach, AL
Status -
Associate: Business Administration, Expected in 12/2013
Broward College - Davie, FL
Status -
Additional Information
  • Willing to relocate: Anywhere in the US
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Columbia Southern University
  • Broward College

Job Titles Held:

  • Automotive Sales and Leasing Consultant
  • Branch Operations Manager
  • Rental Sales And Administrative Rep


  • Bachelor's
  • Associate

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