automation engineer resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Experienced Buildings and Systems Engineer (BASE) with over 2 years of experience in Automated Systems Integration with UPS. Excellent reputation for resolving problems, testing, improving customer satisfaction, and driving overall operational improvements. Recognized consistently for performance excellence and contributions to success in Automated Application industry.

  • I was the Lead Integrator and collaborated with multiple vendors on the Plainfield, IN; Columbus, OH; Ontario, Canada and Cranbury, NJ sites.
  • Resolved Sorter issues through testing and research.
  • Documented and resolved application or mechanical issues which led to a successful performing Module that is able to sort packages correctly and accurately.
  • Schematics understanding
  • Electrical engineering
  • Project organization
  • Test Automation
  • Team management
  • Relationship development
  • Technology integration
  • Microsoft Visual
  • Heidi SQL
  • Quality assurance understanding
  • Quality assurance mindset
  • Project Management Principles
  • Consulting Experience
  • Automation
  • Documentation Management
  • Automation knowledge
  • Automated Test Development
  • Test implementation
  • Diagnostics
  • Testing procedures
  • Project planning
Work History
Automation Engineer, 03/2018 to Current
Eaton CorporationFranklin, MA,
  • Worked on sites with over 5 vendors, consultants, electrical and mechanical contractors, and local cross-functional staff to successfully meet project objectives with regards to system functionality, system performance, and system reliability
  • Worked with vendors such as SIEMENS, MHS, SICK, TSG and FHIVES
  • Monitored and tested application performance to identify potential issues, develop solutions, and collaborate with developers on solution implementation
  • Installed, configured, tested, and maintained operating systems, application software, setup some network equipment and system management tools
  • Documented and kept management teams informed of all support related issues as well as module status during projects
  • Managed use of various types of databases and configurations; while installing standard updates and upgraded new systems if needed
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Resolved application problems, improved operations, and provided exceptional client support
  • Wrote, revised and maintained documentation outlining standard test procedures and automation standards for reference throughout testing department.
  • Implemented test automation procedures for both regression and progression scenarios, powering future implementation of repeatable diagnostics.
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Monitored testing materials security and enforcement.
IT Liaison, 03/2017 to 03/2018
Seasons Hospice & Palliative CareDania Beach, FL,
  • Responsibilities include supporting technologies used by BGCO employees- this included and not limited to all systems, advertised software and approved hardware
  • Worked with all business partners to understand technology and operations
  • Responsible for quick and thorough resolution of trouble tickets, addressing software/hardware/voice and network connectivity issues
  • Responsible for ITL Jabber Chat requests, reviewing conditions and processes for outages/crisis and communicating updates and resolution
  • Participated in projects due to growing demand of technology Some projects included technology refreshes of Hardware, Software, Switches, and Routers Tablets
  • Maintained, analyzed, troubleshooted, and repaired computer systems, hardware and computer peripherals
  • Trained employees, identified and repaired product failures, ordered and replaced parts as needed
  • Oversaw implementation of application developments
  • Created reports that determined which tickets were avoidable and how long crisis tickets lasted along with resolutions
  • Escalated unresolved issues to appropriate level
  • Created and maintained databases, network accounts and programs for specific department needs
  • Oversaw daily performance of computer systems
  • Evaluated and conducted technical and functional research and analysis
  • Referred major hardware and software problems and defective products to vendors or technicians for service
  • Trained users in proper use of hardware or software
  • Collected data around every transaction and turned it into tools that helped users
  • Applied performance tuning techniques
  • Participated in special projects, external audits, evaluations and process improvements
  • Prepared detailed technical design specifications for programs
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Troubleshot malfunctioning equipment and test systems to maintain testing accuracy.
  • Increased efficiency through task automation.
GCO Tech Support, 01/2009 to 10/2016
Verizon WirelessCity, STATE,
  • Provide excellent support for voice, data, hardware, and software to Government employees and contractors
  • Made sure that Verizon software known as VZ Access Manager is compatible with Verizon products as well as third-party devices
  • Provided step by step instructions on how to install software and how to fix any errors that may occur while trying to connect to devices
  • Insured that customer's issue was resolved correctly first time, and assisted in testing data connections of devices, and embedded modems
  • Assisted as Teacher assistant to new hire classes and also was acting supervisor while supervisors were out of town for business
  • Assisted as floor support to aid in assistance of department coordinators and new hires
  • Recommended to take on special projects to help better department and team morale.
  • Diagnosed problems using testing equipment, technical knowledge and hand instruments.
  • Maintained testing resources, manuals and tools to provide informational knowledge insight.
Bachelor of Science: Electrical Engineering, Expected in 2006 to Alabama A & M University - Normal, AL

Electrical Engineering Designed an Internet Security System using LabVIEW in a group of three; we established a budget, determined the type of cameras that we needed, executed a plan that we were going to implement regarding the location of where the cameras were going to be placed, and created a presentation to demonstrate the progress of each stage of the Internet Security System. We did data testing to insure that the program was running smoothly and that the program was compatible with the material that we were using.

A+ Certification course; Completed: , Expected in 09/2009 to Virginia College - Huntsville, AL,
Certification Courses: , Expected in 2011 to ITCAP- Prima Community College - Tucson, AZ ,

Network + Certification course; Completed 5/2011

Security + Certification; Completed and Certified 12/29/2011

Network + Certification course; Completed: , Expected in 5/2011 to ITCAP- Prima Community College - Tucson, AZ ,
Security + Certification; Completed and Certified: , Expected in 2012 to ITCAP- Prima Community College - Tucson, AZ,

Security + Completed and Certified 12/29/2011

CAPM (Certified Associate in Project Management) Completed 6/8/17


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Resume Overview

School Attended

  • Alabama A & M University
  • Virginia College
  • ITCAP- Prima Community College
  • ITCAP- Prima Community College
  • ITCAP- Prima Community College

Job Titles Held:

  • Automation Engineer
  • IT Liaison
  • GCO Tech Support


  • Bachelor of Science
  • A+ Certification course; Completed
  • Certification Courses
  • Network + Certification course; Completed
  • Security + Certification; Completed and Certified

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