Police Automation Analyst with 15 years of successful experience as an IT professional focused on customer service and support seeking transition to management role as Senior Automation Analyst. Demonstrated capacity to quickly identify root causes and present lasting solutions. Adept at articulating complex technical concepts to users of varying technical understanding. Proven ability to master new tools and technologies quickly. Recognized consistently for performance excellence and contributions to success in department projects. Strengths in information security, problem solving, effective communication, and customer service backed by training in Cybersecurity and Leadership.
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