automation analyst resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Police Automation Analyst with 15 years of successful experience as an IT professional focused on customer service and support seeking transition to management role as Senior Automation Analyst. Demonstrated capacity to quickly identify root causes and present lasting solutions. Adept at articulating complex technical concepts to users of varying technical understanding. Proven ability to master new tools and technologies quickly. Recognized consistently for performance excellence and contributions to success in department projects. Strengths in information security, problem solving, effective communication, and customer service backed by training in Cybersecurity and Leadership.

  • Customer Service & Communication
  • Problem Resolution
  • Technical Analysis
  • Project Organization
  • Process Improvement
  • Automating System Tasks to Improve Efficiency
  • Programming Language Proficiency (PowerShell, VB.NET, C/C++, Java, HTML, Javascript)
  • Cybersecurity Best Practices
  • Leadership and Management Abilities
Liberty University Lynchburg, VA Expected in 10/2021 Master of Science : Cybersecurity - GPA :
Liberty University Lynchburg, VA Expected in 02/2020 Graduate Certificate : Leadership And Management - GPA :
  • Graduated with 4.0 GPA
Randolph-Macon College Ashland, VA Expected in 2005 Bachelor of Science : Computer Science - GPA :
  • Designed and implemented a software application used to automate the installation of software and system configuration to save valuable time when loading and deploying mobile and desktop computers for Chesterfield County Police Department.
  • Redesigned, improved, and maintained internal website utilized as a communication platform and informational resource for all Chesterfield County Police Department employees.
  • Volunteered and participated in several Chesterfield County Police Department committees for improved internal communications, pay & benefits analysis, and civilian career development.
  • Responsible for researching, configuring, and deploying a public information display system for multiple purposes in locations across the Chesterfield County Police Department as well as acting as point of contact for ongoing support and maintenance.
Work History
Crown Castle Usa Inc - Automation Analyst
West Henrietta, NY, 05/2013 - Current
  • Acted as helpdesk resource for Police department staff providing established customer service and troubleshooting skills for various systems, applications, equipment, and devices with afterhours on-call responsibilities.
  • Responsible for ongoing support and maintenance of Police department workstations, mobile data computers, system software, and other devices such as body worn cameras and cellular modems.
  • Maintains working relationships with staff from other County departments as well as vendors for ongoing support, troubleshooting of system issues, and research for potential system upgrades and process improvements for increased efficiency.
  • Assigned to County-Wide CAD system replacement project and tasked with provisioning P1 Mobile Client software as well as reviewing project documentation and requirements to assist Police Automation Coordinator with multiple project aspects including training, testing, and deployment for multiple interfaces in conjunction with County IST, ECC, Fire, and Motorola staff.
Dow Chemical Company - Senior Automation Technician
Bay City, MI, 12/2005 - 05/2013
  • Provided technical support for 300+ users across nine branch locations throughout Chesterfield County to quickly identify & resolve issues with hardware, software, printers, and peripherals.
  • Scheduled and performed maintenance & upgrades on 150+ staff operated workstations and 250+ public access computers in conjunction with County IST staff.
  • Supported and maintained Integrated Library System software and server, performing routine maintenance, and collecting data for customized statistical reports.
  • Selected to work with County IST staff to develop and test system imaging process for public access computers in all branches.
  • Responsible for solving security policy and system lockdown issues to preserve patron privacy while allowing software to function properly.
  • Implemented improved equipment inventory and management process to accurately keep track of Library desktops, laptops, projectors, printers, and other devices.
  • Maintained up to date inventory database to monitor age of equipment, performance specs, and consumable supplies along with established schedule for maintenance and/or replacement.
Dmi Mobile Enterprise Solutions - Webmaster
Bethesda, MD, 06/1998 - 11/2004
  • Designed and maintained interactive website for Charlie Daniels Band with regularly updated tour schedule and press releases.
  • Created online store for quick, easy, and secure sale of band, fan club, and record company merchandise that allowed for immediate access to orders instead of previous mail order forms and greatly increased merchandise sales figures within first year of creation.
  • Implemented online archive of featured weekly articles written by Charlie Daniels for easy access. Assisted in collection and editing of these articles for publication which was later sold online.

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Resume Overview

School Attended

  • Liberty University
  • Liberty University
  • Randolph-Macon College

Job Titles Held:

  • Automation Analyst
  • Senior Automation Technician
  • Webmaster


  • Master of Science
  • Graduate Certificate
  • Bachelor of Science

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