Automation Analyst Resume Example
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AUTOMATION ANALYST
Professional Summary
Police Automation Analyst with 15 years of successful experience as an IT professional focused on customer service and support seeking transition to management role as Senior Automation Analyst. Demonstrated capacity to quickly identify root causes and present lasting solutions. Adept at articulating complex technical concepts to users of varying technical understanding. Proven ability to master new tools and technologies quickly. Recognized consistently for performance excellence and contributions to success in department projects. Strengths in information security, problem solving, effective communication, and customer service backed by training in Cybersecurity and Leadership.
Skills
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Accomplishments
- Designed and implemented a software application used to automate the installation of software and system configuration to save valuable time when loading and deploying mobile and desktop computers for Chesterfield County Police Department.
- Redesigned, improved, and maintained internal website utilized as a communication platform and informational resource for all Chesterfield County Police Department employees.
- Volunteered and participated in several Chesterfield County Police Department committees for improved internal communications, pay & benefits analysis, and civilian career development.
- Responsible for researching, configuring, and deploying a public information display system for multiple purposes in locations across the Chesterfield County Police Department as well as acting as point of contact for ongoing support and maintenance.
Work History
Automation Analyst, 05/2013 to Current
Crown Castle Usa Inc – West Henrietta , NY
Crown Castle Usa Inc – West Henrietta , NY
- Acted as helpdesk resource for Police department staff providing established customer service and troubleshooting skills for various systems, applications, equipment, and devices with afterhours on-call responsibilities.
- Responsible for ongoing support and maintenance of Police department workstations, mobile data computers, system software, and other devices such as body worn cameras and cellular modems.
- Maintains working relationships with staff from other County departments as well as vendors for ongoing support, troubleshooting of system issues, and research for potential system upgrades and process improvements for increased efficiency.
- Assigned to County-Wide CAD system replacement project and tasked with provisioning P1 Mobile Client software as well as reviewing project documentation and requirements to assist Police Automation Coordinator with multiple project aspects including training, testing, and deployment for multiple interfaces in conjunction with County IST, ECC, Fire, and Motorola staff.
Senior Automation Technician, 12/2005 to 05/2013
Dow Chemical Company – Bay City , MI
Dow Chemical Company – Bay City , MI
- Provided technical support for 300+ users across nine branch locations throughout Chesterfield County to quickly identify & resolve issues with hardware, software, printers, and peripherals.
- Scheduled and performed maintenance & upgrades on 150+ staff operated workstations and 250+ public access computers in conjunction with County IST staff.
- Supported and maintained Integrated Library System software and server, performing routine maintenance, and collecting data for customized statistical reports.
- Selected to work with County IST staff to develop and test system imaging process for public access computers in all branches.
- Responsible for solving security policy and system lockdown issues to preserve patron privacy while allowing software to function properly.
- Implemented improved equipment inventory and management process to accurately keep track of Library desktops, laptops, projectors, printers, and other devices.
- Maintained up to date inventory database to monitor age of equipment, performance specs, and consumable supplies along with established schedule for maintenance and/or replacement.
Webmaster, 06/1998 to 11/2004
Dmi Mobile Enterprise Solutions – Bethesda , MD
Dmi Mobile Enterprise Solutions – Bethesda , MD
- Designed and maintained interactive website for Charlie Daniels Band with regularly updated tour schedule and press releases.
- Created online store for quick, easy, and secure sale of band, fan club, and record company merchandise that allowed for immediate access to orders instead of previous mail order forms and greatly increased merchandise sales figures within first year of creation.
- Implemented online archive of featured weekly articles written by Charlie Daniels for easy access. Assisted in collection and editing of these articles for publication which was later sold online.
Education
Master of Science: Cybersecurity, Expected in 10/2021
Liberty University - City, State
Liberty University - City, State
Graduate Certificate: Leadership And Management, 02/2020
Liberty University - City, State
Liberty University - City, State
- Graduated with 4.0 GPA
Bachelor of Science: Computer Science, 2005
Randolph-Macon College - City, State
Randolph-Macon College - City, State
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School Attended
- Liberty University
- Randolph-Macon College
Job Titles Held:
- Automation Analyst
- Senior Automation Technician
- Webmaster
Degrees
- Master of Science : Cybersecurity , Expected in 10/2021
Graduate Certificate : Leadership And Management , 02/2020
Bachelor of Science : Computer Science , 2005
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