Automatic Press Worker Resume Example
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AUTOMATIC PRESS WORKER
Summary
- Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent.
- Adept in the areas of Customer Support Specialist
- Experience working in a customer service environment.
- Proficient in the operation of office equipment and computers.
- Experience in updating data entry.
- Technical Customer Service.
- Experience in working in Microsoft office, Excel, Outlook & Word.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
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Experience
Computer Services, Inc. | Saint Louis , MOCustomer Support Specialist06/2015 - 09/2019
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
- Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Cultivated impact relationships with customers and drove business development by delivering product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Prepared, completed and processed customer account forms and database changes.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Interviewed clients to obtain vital case information and support associates.
- Documented conversations with customers to track requests, problems and solutions.
Enverus | Houston , TXCustomer Support Specialist01/2012 - 05/2015
- Provided top quality control and eliminated downtime to maximize revenue.
- Improved productivity by providing CSR performance feedback for corrective action.
- Worked with managers to develop service improvement initiatives.
- Kept detailed records of customer accounts, including actions taken, issues resolved and written information.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered 50+ inbound calls per day and directed to designated individuals or departments.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Prepared, completed and processed customer account forms and database changes.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Education and Training
Madison Academic Magnet High School | City, StateHigh School Diploma05/2002
- Major in Cell Biology & Anatomy
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Resume Overview
School Attended
- Madison Academic Magnet High School
Job Titles Held:
- Customer Support Specialist
Degrees
- High School Diploma
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