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automatic press worker resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
  • Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent.
  • Adept in the areas of Customer Support Specialist
  • Experience working in a customer service environment.
  • Proficient in the operation of office equipment and computers.
  • Experience in updating data entry.
  • Technical Customer Service.
  • Experience in working in Microsoft office, Excel, Outlook & Word.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Strong communication skills
  • Inbound and outbound calling
  • Office equipment proficiency
  • PC skills in a multi-screen/task environment
  • Microsoft Office expertise
  • Administrative support
  • Quality assurance controls
  • Data evaluation
  • Organizational strengths
  • Business development understanding
  • Customer service excellence
  • Call center experience
  • Clerical support
  • Promotional support
  • Customer relations
  • Strong Written & Verbal Communications.
Experience
06/2015 to 09/2019 Customer Support Specialist Computer Services, Inc. | Saint Louis, MO,
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Cultivated impact relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interviewed clients to obtain vital case information and support associates.
  • Documented conversations with customers to track requests, problems and solutions.
01/2012 to 05/2015 Customer Support Specialist Enverus | Houston, TX,
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Worked with managers to develop service improvement initiatives.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and written information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Prepared, completed and processed customer account forms and database changes.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Education and Training
Expected in 05/2002 to to High School Diploma | Madison Academic Magnet High School, Jackson, TN GPA:
  • Major in Cell Biology & Anatomy

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Resume Overview

School Attended

  • Madison Academic Magnet High School

Job Titles Held:

  • Customer Support Specialist
  • Customer Support Specialist

Degrees

  • High School Diploma

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