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Automatic Press Worker Resume Example

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BM
AUTOMATIC PRESS WORKER
Summary
  • Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent.
  • Adept in the areas of Customer Support Specialist
  • Experience working in a customer service environment.
  • Proficient in the operation of office equipment and computers.
  • Experience in updating data entry.
  • Technical Customer Service.
  • Experience in working in Microsoft office, Excel, Outlook & Word.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Strong communication skills
  • Inbound and outbound calling
  • Office equipment proficiency
  • PC skills in a multi-screen/task environment
  • Microsoft Office expertise
  • Administrative support
  • Quality assurance controls
  • Data evaluation
  • Organizational strengths
  • Business development understanding
  • Customer service excellence
  • Call center experience
  • Clerical support
  • Promotional support
  • Customer relations
  • Strong Written & Verbal Communications.
Experience
Computer Services, Inc. | Saint Louis , MOCustomer Support Specialist06/2015 - 09/2019
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Cultivated impact relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Prepared, completed and processed customer account forms and database changes.
  • Applied consultative approach to collect information on customer service, account and technical concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Interviewed clients to obtain vital case information and support associates.
  • Documented conversations with customers to track requests, problems and solutions.
Enverus | Houston , TXCustomer Support Specialist01/2012 - 05/2015
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Worked with managers to develop service improvement initiatives.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and written information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Prepared, completed and processed customer account forms and database changes.
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Education and Training
Madison Academic Magnet High School | City, StateHigh School Diploma05/2002
  • Major in Cell Biology & Anatomy
Build Your Own Now

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

83Good
Resume Strength
  • Formatting
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Madison Academic Magnet High School

Job Titles Held:

  • Customer Support Specialist

Degrees

  • High School Diploma

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