Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent.
Adept in the areas of Customer Support Specialist
Experience working in a customer service environment.
Proficient in the operation of office equipment and computers.
Experience in updating data entry.
Technical Customer Service.
Experience in working in Microsoft office, Excel, Outlook & Word.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Positive and upbeat Customer Service Specialist bringing 6 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Strong communication skills
Inbound and outbound calling
Office equipment proficiency
PC skills in a multi-screen/task environment
Microsoft Office expertise
Administrative support
Quality assurance controls
Data evaluation
Organizational strengths
Business development understanding
Customer service excellence
Call center experience
Clerical support
Promotional support
Customer relations
Strong Written & Verbal Communications.
Experience
06/2015 to 09/2019Customer Support SpecialistComputer Services, Inc. | Saint Louis, MO,
Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Cultivated impact relationships with customers and drove business development by delivering product knowledge.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Evaluated customer account information to assess current issues and determine potential solutions.
Prepared, completed and processed customer account forms and database changes.
Applied consultative approach to collect information on customer service, account and technical concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Interviewed clients to obtain vital case information and support associates.
Documented conversations with customers to track requests, problems and solutions.
01/2012 to 05/2015Customer Support SpecialistEnverus | Houston, TX,
Provided top quality control and eliminated downtime to maximize revenue.
Improved productivity by providing CSR performance feedback for corrective action.
Worked with managers to develop service improvement initiatives.
Kept detailed records of customer accounts, including actions taken, issues resolved and written information.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered 50+ inbound calls per day and directed to designated individuals or departments.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Consulted with customers to determine best methods to resolve service and billing issues.
Prepared, completed and processed customer account forms and database changes.
Upheld high standards of customer services by responding to inquiries, needs and problems.
Maximized customer satisfaction by handling more than 30 customer email and telephone interactions each day.
Education and Training
Expected in 05/2002High School Diploma | Madison Academic Magnet High School, Jackson, TNGPA:
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