Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent. Summary of Qualifications
Adept in the areas of Medicare Suspended Billing.
Experience working in a customer service environment.
Proficient in the operation of office equipment and computers.
Install hardware and configure software and drivers.
Experience in updating data entry
Experience in working in Microsoft office, Excel, Outlook & Word.
.Personable and dedicated Customer Service Specialist with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. .
Skills
Strong communication skills
Inbound and outbound calling
Office equipment proficiency
PC skills in a multi-screen/task environment
Microsoft Office expertise
Data evaluation
Organizational strengths
Business development understanding
Call center experience
Clerical support
Strong Written & Verbal Communications.
Inventory control
Materials transport
Customer Service
Quality control
Experience
Automatic Press Worker, 09/2019 to Current Legacy92 – Hanover, PA,
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Operated cranes, hi-los and other equipment safely to move materials around work areas.
Recorded production data in daily logs.
Inspected finished products for quality and adherence to customer specifications.
Documented conversations with customers to track requests, problems and solutions.
Sorted and packaged more than 1000 completed products each shift for further processing or shipment.
Inspected quality of finished products, making minor repairs to meet project expectations.
Processed monthly reports for department performance.
Recognized and reported defective material and equipment.
Examined final products to check conformance with quality and design standards.
Inspected and maintained inventory of all slings, chains, ropes, and shackles.
Set up and operated production equipment according to daily work orders and safety procedures.
Started up and shut down processing equipment.
Monitored and adjusted production processes or equipment for quality and productivity improvement.
Customer Service Specialist, 06/2015 to 09/2019 Cubesmart – New Bedford, MA,
Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
Met incoming customers with professional approach and provided friendly, knowledgeable assistance
Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Cultivated impact relationships with customers and drove business development by delivering product knowledge.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
.
Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
Handled customer complaints promptly and effectively.
Documented conversations with customers to track requests, problems and solutions.
Evaluated quality of representatives' phone calls and provided feedback to management.
Processed orders, keeping customers advised of status.
Customer Service, 01/2012 to 05/2015 Apria Healthcare Group Inc. – City, STATE,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
Worked with managers to develop service improvement initiatives.
Maintained revenue streams by exhausting every option before offering refunds.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Documented conversations with customers to track requests, problems and solutions.
Education and Training
Bachelor of Science: Cell Biology And Anatomy, Expected in 04/2008 Customer Service Specialist - Jackson, TN, GPA:
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