Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent. Summary of Qualifications
  • Adept in the areas of Medicare Suspended Billing.
  • Experience working in a customer service environment.
  • Proficient in the operation of office equipment and computers.
  • Install hardware and configure software and drivers.
  • Experience in updating data entry
  • Experience in working in Microsoft office, Excel, Outlook & Word.

.Personable and dedicated Customer Service Specialist with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. .

  • Strong communication skills
  • Inbound and outbound calling
  • Office equipment proficiency
  • PC skills in a multi-screen/task environment
  • Microsoft Office expertise
  • Data evaluation
  • Organizational strengths
  • Business development understanding
  • Call center experience
  • Clerical support
  • Strong Written & Verbal Communications.
  • Inventory control
  • Materials transport
  • Customer Service
  • Quality control
Automatic Press Worker, 09/2019 to Current
Legacy92Hanover, PA,
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Operated cranes, hi-los and other equipment safely to move materials around work areas.
  • Recorded production data in daily logs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Documented conversations with customers to track requests, problems and solutions.
  • Sorted and packaged more than 1000 completed products each shift for further processing or shipment.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Processed monthly reports for department performance.
  • Recognized and reported defective material and equipment.
  • Examined final products to check conformance with quality and design standards.
  • Inspected and maintained inventory of all slings, chains, ropes, and shackles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Started up and shut down processing equipment.
  • Monitored and adjusted production processes or equipment for quality and productivity improvement.
Customer Service Specialist, 06/2015 to 09/2019
CubesmartNew Bedford, MA,
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Cultivated impact relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • .
  • Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
  • Handled customer complaints promptly and effectively.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated quality of representatives' phone calls and provided feedback to management.
  • Processed orders, keeping customers advised of status.
Customer Service, 01/2012 to 05/2015
Apria Healthcare Group Inc.City, STATE,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Worked with managers to develop service improvement initiatives.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
Education and Training
Bachelor of Science: Cell Biology And Anatomy, Expected in 04/2008
Customer Service Specialist - Jackson, TN,
  • Major in Cell Biology & Anatomy

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  • Customer Service Specialist

Job Titles Held:

  • Automatic Press Worker
  • Customer Service Specialist
  • Customer Service


  • Bachelor of Science

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