Automatic Press Worker Resume Example
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AUTOMATIC PRESS WORKER
Summary
- Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent. Summary of Qualifications
- Adept in the areas of Medicare Suspended Billing.
- Experience working in a customer service environment.
- Proficient in the operation of office equipment and computers.
- Install hardware and configure software and drivers.
- Experience in updating data entry
- Experience in working in Microsoft office, Excel, Outlook & Word.
.Personable and dedicated Customer Service Specialist with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. .
Skills
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Experience
Legacy92September 2019 to CurrentAutomatic Press Worker
Hanover , PA
Hanover , PA
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Operated cranes, hi-los and other equipment safely to move materials around work areas.
- Recorded production data in daily logs.
- Inspected finished products for quality and adherence to customer specifications.
- Documented conversations with customers to track requests, problems and solutions.
- Sorted and packaged more than 1000 completed products each shift for further processing or shipment.
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Processed monthly reports for department performance.
- Recognized and reported defective material and equipment.
- Examined final products to check conformance with quality and design standards.
- Inspected and maintained inventory of all slings, chains, ropes, and shackles.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Started up and shut down processing equipment.
- Monitored and adjusted production processes or equipment for quality and productivity improvement.
CubesmartJune 2015 to September 2019Customer Service Specialist
New Bedford , MA
New Bedford , MA
- Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
- Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
- Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
- Cultivated impact relationships with customers and drove business development by delivering product knowledge.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
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- Confirmed delivery of orders, troubleshooting missed delivery dates, shortages and overages.
- Handled customer complaints promptly and effectively.
- Documented conversations with customers to track requests, problems and solutions.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Processed orders, keeping customers advised of status.
Apria Healthcare Group Inc.January 2012 to May 2015Customer Service
City , STATE
City , STATE
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
- Worked with managers to develop service improvement initiatives.
- Maintained revenue streams by exhausting every option before offering refunds.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
Education and Training
Customer Service SpecialistApril 2008Bachelor of Science: Cell Biology And AnatomyCity
- Major in Cell Biology & Anatomy
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Resume Overview
School Attended
- Customer Service Specialist
Job Titles Held:
- Automatic Press Worker
- Customer Service Specialist
- Customer Service
Degrees
- Bachelor of Science : Cell Biology And Anatomy
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