Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • Job Objective: To obtain a position in a stable and successful company and utilize my experience and knowledge towards the highest extent. Summary of Qualifications
  • Adept in the areas of Medicare Suspended Billing.
  • Experience working in a customer service environment.
  • Proficient in the operation of office equipment and computers.
  • Install hardware and configure software and drivers.
  • Experience in updating data entry
  • Experience in working in Microsoft office, Excel, Outlook & Word.


Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in Microsoft Office.

  • Strong communication skills
  • Inbound and outbound calling
  • Office equipment proficiency
  • PC skills in a multi-screen/task environment
  • Microsoft Office expertise
  • Administrative support
  • Quality assurance controls
  • Data evaluation
  • Organizational strengths
  • Business development understanding
  • Customer service excellence
  • In-store support
  • Call center experience
  • Clerical support
  • Promotional support
  • Customer relations
  • Strong Written & Verbal Communications.
Automatic Press Worker, 09/2019 to Current
KeproDenver, CO,
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Operated cranes, hi-los and other equipment safely to move materials around work areas.
  • Recorded production data in daily logs.
  • Inspected finished products for quality and adherence to customer specifications.
  • Documented conversations with customers to track requests, problems and solutions.
  • Sorted and packaged more than 1000 completed products each shift for further processing or shipment.
  • Inspected quality of finished products, making minor repairs to meet project expectations.
  • Processed monthly reports for department performance.
  • Recognized and reported defective material and equipment.
  • Examined final products to check conformance with quality and design standards.
  • Inspected and maintained inventory of all slings, chains, ropes, and shackles.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Started up and shut down processing equipment.
  • Monitored and adjusted production processes or equipment for quality and productivity improvement.
Customer Service Representative, 06/2015 to 09/2019
KeproNew York, NY,
  • Streamlined operational efficiencies by supervising inventory cycle counting processes, including accounting and reporting of surplus, product returns and damages.
  • Surpassed 100% quality target by diligently working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Cultivated impact relationships with customers and drove business development by delivering product knowledge.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Supervised and motivated customer service teams to maximize business performance.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Answered 40+ inbound calls per day and directed to designated individuals or departments.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Customer Service Representative, 01/2012 to 05/2015
Apria Healthcare Group Inc.City, STATE,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
High School Diploma: , Expected in
Madison Academic Magnet High School - Jackson, TN
  • Major in Cell Biology & Anatomy

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School Attended

  • Madison Academic Magnet High School

Job Titles Held:

  • Automatic Press Worker
  • Customer Service Representative
  • Customer Service Representative


  • High School Diploma

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