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Auto Transport Broker Customer Service Sales Specialist resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking and dedicated customer service professional with over 20 years of experience working in sales and marketing arena. Trained in project and time management with extensive knowledge of accounts management and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Sales
  • Business Development
  • Customer Accounts Management
  • Customer Complaint Resolution
  • Direct Sales
  • Sales Goals
  • Prospecting Clients
  • Product Knowledge
  • Quality Management
Education
Ashford University San Diego, CA Expected in 08/2012 Bachelor of Arts : Organizational Management - GPA :
Work History
Ship Your Car Now - Auto Transport Broker/Customer Service Sales Specialist
City, STATE, 12/2017 - 03/2020
  • Answered incoming calls from customers seeking to get a price quote on transporting either a vehicle, motor-cycles, a boat, construction equipments, or a RV from one state to another or out of the country.
  • Effectively turned the quote into a sale by overcoming objections.
  • Negotiated with carriers transport cost, logistical necessities to maximize profitability for the organization.
  • Effectively coordinated transport with customer and the dispatched carrier in order to make for a smooth transport experience for all parties involved.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for the organization.
  • Surpassed sales goals through implementation of effective marketing strategies by introducing Ship Your Car Now services to automotive dealers, auctions, and other automotive-related service providers.
  • Established and maintained customer relationships to foster repeat customers and referrals.
SIA Global - Remote Food Safety Auditor (Contract)
City, STATE, 04/2018 - 12/2018
  • Planned, arranged and conducted Retail Food Safety Regulatory Audits of Supermarkets throughout the state of Florida and Georgia in accordance to FDA standards.
  • Conducted Audits of Florida based distribution center that specialized in the storage and distributing of frozen, refrigerated and dry food products. Such audits included but were not limited to proper food handling, food safety, product storage, sanitation and pest control practices
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
  • Prepared and submitted accurate and complete inspection reports, daily activity reports, travel vouchers, expense vouchers, supply requisitions and other documents as required.
  • Was involved in the educating and training of client employees, including line staff, hourly and salaried staff, on food safety practices. To include; hazards to food safety, cross-contamination prevention, food defense responsibilities, and the effectiveness of proper sanitation & maintenance.
Miami Wine Exchange - General Manager, Business Development
City, STATE, 10/2016 - 01/2018
  • Responsible for development of new business plan, Restaurant profile, menu and events.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Identified and capitalized on community business opportunities with effective networking.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Chaired weekly meetings with executive leadership and subordinates to identify opportunities for improvement, establish milestones and tailor products to individual markets.
Edison Parking - Operations Customer Service Manager
City, STATE, 10/2012 - 03/2014
  • Managed two 60,000 sq. ft. 24/7 multi-level high tech parking facilities with proven increase revenue, netting $120k monthly.
  • Managed and supervised multi-lingual staff profiles of twenty, maintaining consistent customer service expectations.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Performed staff performance evaluations; hiring, training, coaching and scheduling.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Coordinated various performance improvement plan with proven change that resulted in high staff retention
  • Cross-trained and provided back up for customer service managers.
  • Produced and maintained timely financial and administrative records

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Resume Overview

School Attended

  • Ashford University

Job Titles Held:

  • Auto Transport Broker/Customer Service Sales Specialist
  • Remote Food Safety Auditor (Contract)
  • General Manager, Business Development
  • Operations Customer Service Manager

Degrees

  • Bachelor of Arts

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