- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Passionate individual that understands the importance of customer service and honesty.
Reliable and hardworking Parts and Service Specialist bringing strong sales and customer service abilities combined with expert knowledge of automotive parts and service. Keeps inventory and records organized for maximum efficiency. Good at solving customers' service problems and promoting products.
In school for Financial Accounting and am well versed in the business aspect of the automotive industry.
Energetic automotive professional capable of learning quickly, handling customer queries and providing quality customer service. Excellent marketing, negotiating, advertisement and sales skills. Skilled sales associate with 3-year track record of success and desire to make a positive impact with diligent and skilled attention to specific needs.
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Caliber Collision – Katy, TX,
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Maintained parts system with current order and sales data.
- Conducted complimentary services, including battery checks, Electrical testing and wiper installations.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
- Monitored performance targets and sales metrics of sales team to monitor productivity.
- Supported service department by expertly pulling parts and updating records.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
The Talbots Inc – Monroe, OH,
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Sold various products by explaining unique features and educating customers on proper application.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Processed orders through system and coordinated product deliveries.
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
- Recommended merchandise to customers based on needs and preferences.
Virginia Tire And Auto – Manassas, VA,
- Tested components, assemblies and systems to diagnose problems.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Performed customer work and warranty repairs in compliance with manufacturer standards.
- Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Conducted inspections and tests to verify safety and compliance with emissions limits.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Answered customer questions and discussed options face-to-face, over the telephone and via email.
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Kept the garage clean, organized and efficient.
- Removed, replaced, balanced and rotated new or used tires.
- Evaluated, repaired and aligned vehicle suspensions.
Pima Community College - Tucson, AZ
- Involved with the Automotive industry for over 5 years
- Worked retail sales for 3 years
- Passionate about automotive and financial business
- Self motivated and detail orientated
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School Attended
- Pima Community College
Job Titles Held:
- Auto Parts Specialist
- Sales Associate
- Automotive Technician
Degrees
- BBA
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