Auto Parts Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable, reliable and dedicated with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Detail-oriented, enthusiastic and resourceful with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Customer outreach
  • Conflict mediation
  • Excellent written and verbal communication
  • Retail sales customer service
  • Microsoft Office expertise
  • Technologically savvy
  • Problem-solving abilities
  • Courteous demeanor
  • Adaptive team player
  • Inbound and outbound calling
  • High-energy attitude
  • Bilingual English/Spanish
10/2020 to Current Auto Parts Manager Watco Companies, Inc. | Galena Park, TX,
  • Led team of 15 professionals meeting auto part needs.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Executed strategies to foster better customer service and promote positive and engaging environment for all.
  • Cross-trained in every store role to maximize operational knowledge.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Recruited and trained new employees, including monitoring and review of individual performance.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Conducted inventory counts by removing discrepancies and assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Studied existing procedures and policies to offer optimal leadership to employees and lead operations when standing in for absent managers.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Inputted customer data into AutoZoners system, safeguarding financial and personal information to avoid breaches.
  • Met with each associate to establish realistic monthly sales goals.
12/2016 to 05/2021 General Manager Basha's | Morenci, AZ,
  • Resolved customer complaints promptly to retain customer loyalty.
  • Assessed weekly inventory and submitted prize and supply.
  • Prepared reports for management of equipment failures and breakdowns.
  • Coordinated, organized and assisted in managing special events and tournaments.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks.
  • Interacted with guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
10/2014 to 12/2016 Tortilleria Machine Operator Cardenas Markets | City, STATE,
  • Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency.
  • Contributed to positive work environment for all staff members through active listening and effective communication.
  • Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella.
  • Graded final results according to government regulations, internal standards or customer specifications.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Expected in 06/2014 High School Diploma | La Sierra High School, Riverside, Ca, GPA:

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Resume Strength

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  • Target Job
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Resume Overview

School Attended
  • La Sierra High School
Job Titles Held:
  • Auto Parts Manager
  • General Manager
  • Tortilleria Machine Operator
  • High School Diploma

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