Auto Parts Counterperson Resume Example
Energetic Parts Counter Associate successful at training and mentoring junior employees on company procedures and sales strategies. History of increasing team performance and service standards.
Positive, upbeat customer service representative brings more than 12 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Effective customer service representative with 12 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Diligent customer service representative offering 12-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Technologically-savvy customer service representative with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
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La Crescenta , CAAce Hardware/Oct 2015 to Current
- Placed inventory numbers on parts to properly identify items for counter associates.
- Managed recruiting, objectives setting, coaching and performance monitoring of sales team.
- Received, examined and reshelved returned parts.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Opened crates to replenish stocked items in proper aisles.
- Tracked performance targets and sales metrics of sales team to monitor productivity.
- Operated point of sales and parts lookup computer systems.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales, and service standards.
- Reviewed special orders with Parts Manager to guarantee efficient delivery.
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Coordinated and executed daily parts deliveries to local businesses.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Assisted Parts Manager with cycle counting for inventory control.
- Performed complimentary services, including battery installation, testing and wiper installations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
City , STATEAutoZone/Sep 2012 to Oct 2015
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Received, examined and reshelved returned parts.
- Managed employee schedules and daily assignments.
City , STATEThe Home Depot/Aug 2008 to Sep 2011
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Resolved issues regarding customer complaints and escalated worsening concerns to Assistant Manager for remediation.
- Learned roles of other departments to provide coverage and keep store operational.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Welcomed customers, offering assistance to help find necessary store items.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Trained new team members in cash register operation, stock procedures and customer service.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
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Resume Overview
School Attended
- South University Online
- Grantham University
Job Titles Held:
- Auto Parts Counterperson
- Parts Manager
- Cashier/Customer Service Associate
Degrees
- Some College (No Degree) : Nursing Science
Associate of Applied Science : Computer Science And Programming
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