auto ilr claims associate resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Seeking a promotional opportunity that enables positive contributions to a work environment, become an important part of a team, and utilize the skills to make positive contributions to a work environment, become an important part of a team, and utilize the skills learned in prior positions. Skilled employee with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of computer systems, programs and customer satisfaction.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 5 in the development of Sex Offender Treatment Program Unit.
  • Resolved product issue through consumer testing.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Resolving Complaints
  • Scheduling and Coordinating
  • Administration and Reporting
  • Technical Proficiency
  • PCI (Payment Card Industry)
  • Microsoft PowerPoint
  • Key Performance Indicators (KPIs)
  • Training Manuals and Processes
  • Negotiation and Conflict Resolution
  • Guest Satisfaction
  • Microsoft Access
Work History
Auto ILR Claims Associate, 01/2020 - 01/2021
Teddy Bear Portraits Broomfield, CO,
  • Communicates with customers and associates over telephone, mobile app
  • Click-to-chat, and internet reporting
  • Gathers and documents loss information
  • Works with collaborative team environment to handle large volume of claims and telephone calls
  • Used coordination and planning skills to achieve results according to schedules
  • Ability to communicate clearly, professionally, and empathetically
  • Ability to maintain quality work product, professionalism, even when work volume is high
  • Ability to learn and utilize computer systems and other technologies
  • Critical competencies include, but are not limited to: customer focus, communications (oral and written), attention to detail, quality, computer skills and adaptability.
  • Assisted in customer retention
  • Managed over 50 customer calls per day
Office Assistant, 08/2014 - 05/2015
State Of New York Dover Plains, NY,
  • Prints, scans all necessary documents
  • Tracks necessary information by excel spreadsheet, offender web based programs, and SharePoint
  • Maintains Multiple documents i.e., Offenders FBI/Judicial Information
  • Obtain/request resource documents (NCIC, DISCIS, WATCH, and Internet Websites)
  • Independently research’s and reviews documents and records for completeness, accuracy and compliance with State of WA DOC Policy
  • Locates and provides offender information from multiple sites for additional out of State documentation
  • Locates SID and FBI numbers for accurate offender data
  • Contacts WA State Patrol for updates of SID and FBI information or verification of identity
  • Scans completed CCR, Supervision Eligibility Screening Tools, and relevant resource documents Agency’s electronic record storage application
  • Verifies accuracy of auto capture/indexing and compares data to offender’s OMNI record
  • Ensures correct # of pages of CCR are scanned through quality assurance checks
  • Communicates with Community Custody Officers and Classification Counselors for clarifying data directly related to printing, scanning, and other duties
  • Prioritizes requests for CCR Unit via Unit e-mail Inbox
  • Attends weekly meetings, record and send out meeting minutes
  • Participates in required training and Washington State Patrol ACCESS Certification
  • Obtains, maintains and becomes knowledgeable in WATCH
  • Tracks inventory and submits purchase requests
  • Communicates with office machine Contract Company for maintenance
  • Maintains desk manual.
Office Assistant 3, 12/2013 - 06/2014
Sage Hospitality Resources, Llp Denver, CO,
  • Health Services Medical Disbursement Unit, Works with Offender based programs OMNI, and Provider One
  • Processes emails and maintenance of unit email in-boxes for Medicaid Applications:
  • Includes but not limited to: Identifying, and categorizing all emails
  • Responsible for corresponding with DOC staff at headquarters, prison facilities, and work releases to gather information pertaining to offenders and their Medicaid benefits
  • Proficient in Adobe Pro which is used to extract applications and upload them to appropriate folders
  • Updates/Creates entries in multiple SharePoint lists efficiently and timely manner for Unit to reflect Performance Measures accurately
  • Ability to Import and Export, as well as work with multiple Excel Spreadsheets
  • Sorts/Distributes Unit Mailbox which contains Offender’s Medical cards and invoices
  • Responsible for maintaining Weekly Time Log, due to tasks being immediate and time sensitive
  • Reviews ad updates hospitalizations when offenders are off-site for more than 8 hours due to medical needs
  • Ability to pay attention to detail
  • Ability to be resourceful; able to follow desk manual, and instructions, as well as update instructions when necessary
  • Acquires exceptional time management skills and organizational skills
  • Ability to multitask and prioritize workload
  • Provides excellent verbal and written communication skills
  • Creates/Maintains desk manual
  • Ability to proofread material, make corrections to sentence structure, spelling, grammar and punctuation
  • Answers multi-line phone.
Concierge, 06/2011 - 06/2013
Garden Courte Memory Care LLC City, STATE,
  • Perform clerical and administrative duties for various departments/divisions such as answering multi-line telephone, assisting visitors and inquiries, as well as ensuring all residents are safe within facility
  • Maintain head Nurse's calendar for appointments
  • Communicate and collaborate with management to meet deadlines and complete special projects
  • Responsible for securing all checks, and assisting business manage with budget book for resident’s expenses
  • Order supplies and equipment for management and community staff
  • Scanned and imaged documents in high production processing environment
  • Refer and direct customers to appropriate staff and departments
  • Handle, create and secure all patient files
  • Researched, compiled, and organized systems and information
  • Create and update Dietary information for all patients with food restrictions
  • Process and sort incoming mail, as well as fax medical records/requests between facility Nurse's and Doctor's
High School Diploma: , Expected in 2011
North Thurston High School - Olympia, Washington
Status -
  • Licensed HCA - 6 months

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Resume Overview

School Attended

  • North Thurston High School

Job Titles Held:

  • Auto ILR Claims Associate
  • Office Assistant
  • Office Assistant 3
  • Concierge


  • High School Diploma

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