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Auto Glass Technician Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Auto Glass Technician with successful background repairing and replacing glass in private and commercial vehicles. Good track record producing high-quality work under strict deadlines. Adept at following orders and solving problems with minimal assistance. Demonstrated success in working quickly and accurately to complete a high volume of customer orders in a fast-paced environment. Knowledgeable about different repair strategies and accessories options. Good troubleshooting skills with a diligent nature and superior work ethic.

Skills
  • Troubleshooting malfunctions
  • Replacing windows and repairing cracks
  • Quality assurance, and diagnostic abilities
  • Customer service skills
  • Electrical system knowledge
  • Heavy machinery operation
  • Preventive Maintenance and safety compliance
  • Calibration skills
  • Self-motivated professional with great teamwork
  • Good listening skills
  • Computer skills including Microsoft office
  • Detail-oriented
  • Organization and Time management
  • Interdepartmental Collaboration
  • Customer Complaint Resolution
  • Staff Training and Development
  • Shipping and Receiving Oversight
Work History
01/2019 to Current Auto Glass Technician Scott-Mcrae Automotive Group | Columbus, OH,
  • Provided quality auto glass installation services, including windshield replacement and crack repair.
  • Wrote tickets, updated accounts and closed out work orders.
  • Kept work areas organized, clean and free of hazards.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Provided same level of care and attention to all customers, no matter vehicle value with up to 10 customers in a day.
  • Applied primer, installed glass and monitored curing.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Met or exceeded company-defined quality and production goals.
  • Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
  • Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
  • Cut safety glass according to specified patterns and performed precision pattern-making and glass-cutting to custom-fit replacement windows.
  • Documented all service records and customer information to foster accuracy.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
  • Maintained inventory of automotive tools and installation materials.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
  • Trainee of calibrations
05/2018 to 01/2019 Auto Glass Technician Scott-Mcrae Automotive Group | Durham, NC,
  • Replaced windshields and windows in vans, trucks and cars.
    Wrote tickets, updated accounts and closed out work orders which included processing payments for orders.
  • Kept work areas organized, clean and free of hazards.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
    Applied primer, installed glass and monitored curing.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation, which includes Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
  • Met or exceeded company-defined quality and production goals.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Maintained inventory of automotive tools and installation materials.
  • Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
  • Helped with calibrations
11/2016 to 05/2018 Auto Glass Technician Scott-Mcrae Automotive Group | Fort Worth, TX,
  • Replaced windshields and windows in vans, trucks and cars.
  • Wrote tickets, updated accounts and closed out work orders which included processing payments for orders.
  • Kept work areas organized, clean and free of hazards.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Applied primer, installed glass and monitored curing.
  • Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation, which includes Cooled or warmed glass to match temperatures and prevent damage caused by extreme differences.
  • Met or exceeded company-defined quality and production goals.
  • Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
  • Followed all company policies and protocols, including maintaining safe and clean driving record to complete delivery services.
  • Replaced seals around windows to prevent water leakage and protect surrounding structures.
  • Maintained inventory of automotive tools and installation materials.
  • Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
06/2008 to 11/2016 Parts Manager Wyoming Machinery Company | Cheyenne, WY,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Ordered parts for customers, repair shops and service department for use in Recreational vehicle equipment.
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty.
  • Communicated with customers, manufacturer representatives and company superiors to resolve recreational vehicle system and equipment problems.
  • Installed newly purchased equipment in recreational vehicles.
Education
Expected in 06/2011 GED | Elkhart Career Center, Elkhart, Indiana, GPA:
Expected in No Degree | Business Management Ivy Tech Community College of Indiana, Elkhart, IN, GPA:

Didn't finish degree due to my second daughter being born. Didn't have the time to finish but willing to go back to earn my degree.

Certifications
  • Certified Opti-aim

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Elkhart Career Center
  • Ivy Tech Community College of Indiana
Job Titles Held:
  • Auto Glass Technician
  • Auto Glass Technician
  • Auto Glass Technician
  • Parts Manager
Degrees
  • GED
  • No Degree

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