Successfully managed and mentored an average of 13 new and tenured fraud prevention representatives. Effectively communicated with team members to maintain clearly defined departmental expectations. Coached team members on specific behaviors based on their greatest area of opportunity, to improve individual departmental scores. Maintained up-to-date records of my teams department statistics at all times. Trained the entire fraud prevention department how to utilize our new systems, through manuals and power points I created. Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the fraud prevention department.
Achieved customer satisfaction by completing inbound/outbound verification for credit card services. Screened online orders for fraudulent activity. Partnered with banks merchant services department to complete bank verification for online orders. Reached out to banks authorization department to remove authorization holds from card holders' account for canceled orders. Submitted claims for compromised gift cards. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely manner by resolving customer complaints promptly and professionally.
Served fresh, hot food with a smile in a timely manner. Accurately measured ingredients required for specific food items. Properly portioned and packaged take-out foods for customers. Carefully maintained sanitation,health and safety standards in all work areas.
Correctly received orders while processing payments and responded appropriately to guest concerns. Communicated clearly and positively with co-workers and management. Prepared and served beverages such as coffee, tea and fountain drinks. Maintained documentations of profits made for the day electronically and on paper.
Opened and closed the bookstore while being a sales representative. Restocked merchandise and took inventory of our products. Correctly and professionally processed payments and responded appropriately to guest concerns. Maintained documentation of profits made for the day electronically and on paper.
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