Auto Claims Adjuster Iii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Accomplished, highly engaged self-starter, leader and quick- learner with strong attention to detail and desire to serve others. Versatile skill set with extensive experience in providing excellent customer service, collaboration, member relations, management, training and written and oral communication.

  • Strategic thinker with strong problem-solving, time-management and organizational abilities who ensures top quality and exceeds client requirements and expectations.
  • Critical thinker able to cultivate rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
  • Collaborative, reliable and results-focused.
  • Experienced in working in compliance-driven environments.
  • Naturally motivated and energetic team player who thrives in fast-paced and dynamic environments.
  • Exceptional communicator with strong writing, interpersonal, training and coaching skills.
07/2017 to Current
Auto Claims Adjuster III USAA City, STATE,
  • Serve current active military, veterans and their families by providing members with the steps needed to get their vehicles repaired while showing empathy and respect.
  • Build rapport and trust with each member via phone and email; identify, understand, and interpret customer needs to implement resolutions, and process all claim-related transactions accurately and within established time standards.
  • Provide customer support to members, providers, billing departments, and other insurance agencies regarding claims, appeals, and eligibility.
  • Investigate claims by conducting recorded interviews and analyzing damage photos to assess complex liability and refer to special investigations when appropriate.
  • Analyze individual state auto insurance contracts to determine if claims should be approved for payment or denied.
  • Negotiate settlements with customers and lien holders, pay out total loss settlements and obtain necessary documents to process titles for branding.
  • Collaborate with vendors and third-party administrators to research, mitigate and resolve discrepancies, member concerns, issues and complaints.
  • Update claims and coordinate the set-up of repairs and rental cars.
  • Document all status calls and emails thoroughly, accurately and concisely; and write official state communications (i.e., denial and coverage letters) as needed.
  • Utilize on-line reference materials to provide confident, accurate and efficient information; develop and maintain product, procedural and technical systems knowledge.
  • Produce results by meeting all metrics consistently, and have received multiple manager commendations for providing excellent customer service.
04/2007 to 07/2017
Front of House Director, Training Director Chick-Fil-A Inc. City, STATE,
  • Embraced the mission of Chick-fil-A to become a positive influence by personally getting to know guests and going above and beyond to make their experiences positive and remarkable.
  • Managed, motivated and worked along-side team members in a $4-$6 million stores, meeting sales goals, maintaining a thriving environment for the team members and ensuring customer satisfaction.
  • Analyzed and reviewed sales trends and worked with operator to ensure appropriate staffing levels for the evening shift.
  • Improved customer service by setting expectations, coaching employees, and supporting their growth and development.
  • Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
  • Created, designed and led training and coaching sessions to ensure all team members were properly trained and refreshed on new and current processes and procedures.
  • Designed and maintained opening and closing checklists and development plans to ensure daily tasks were communicated clearly and efficiently to team members and leaders.
  • Counted drawers at shift changes, reconciled amounts against computer records, deposited money, and analyzed/resolved overages & shortages.
  • Planned, coordinated, marketed and implemented various marketing events, specifically weekly Kid's Nights.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
01/2013 to 08/2015
Grand Opening Trainer, Field Talent Trainer Chick-Fil-A Inc. City, STATE,
  • Worked as Grand Opening Trainer to successfully open new restaurants by training and coaching new team members in front-of-house and back-of-house positions.
  • Provided training, coaching and feedback sessions to operators and restaurant leaders as a Field Talent Trainer at the Chick-fil-A Support Centers; led training using expert learning techniques.
  • Facilitated Order Experience Rollout training (2015) sessions in six cities.
  • Blended business’ goals, mission and values with learning development initiatives to deliver high-quality training to employees.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
Education and Training
Expected in 2017
University of South Florida - Tampa, FL
Expected in 2012
B.A: Organizational Communication
University of South Florida - Tampa, FL

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Resume Strength

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Resume Overview

School Attended
  • University of South Florida
  • University of South Florida
Job Titles Held:
  • Auto Claims Adjuster III
  • Front of House Director, Training Director
  • Grand Opening Trainer, Field Talent Trainer
  • M.A
  • B.A

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