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Auto Claims Adjuster Resume Example

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AUTO CLAIMS ADJUSTER
Professional Summary
A hardworking and reliable claims adjuster focused on going above and beyond to support the team and serve customers. Trained in state compliance and offering top-notch world class experiences. Motivated to continue to learn and grow as a professional.
Skills
  • Creative problem solver Customer-oriented Quick learner Excellent work ethic
  • Investigate claims
  • Organization and recordkeeping
  • Customer service excellence
  • Document calls
  • Authorize payments
  • Determine coverage
  • AS400
  • Banking
  • Basic
  • Creative problem solver
  • Credit
  • Addressing customer concerns
  • Client
  • Customer service
  • Customer service and experience
  • Email
  • Fax
  • Features
  • Financial
  • Insurance
  • Legal
  • Mail
  • Works
  • People skills
  • On foot
  • Police
  • POS
  • Pricing
  • Quality assurance
  • QA
  • Quick learner
  • Radio
  • Requirement
  • Settlements
  • Supervision
  • Surveys
  • Phone
  • Written
Work History
Auto Claims Adjuster, 01/2019 to Current
Company Name – City, State
  • Investigates, evaluates and negotiates low to moderately complex claims presented by or against our insureds to confirm coverage, determine legal liability while maintaining compliance with all state regulatory requirements.
  • Works under minimal supervision to complete a daily task list as well assist with a team task list.
  • Recognizes real life events, while understanding the member's needs and providing advice to deliver appropriate solutions to the member during a time of loss.
  • Secures recorded or written statements as appropriate.
  • Provides claims service via internal channels (phone/fax/email/mail) to members and third-party customers.
  • Acquires and applies basic knowledge of Property & Casualty insurance and the USAA claim handling process and procedures.
  • Partners with and/or directs vendors and internal business partners to facilitate claims resolution.
  • Contributes to business goals, performance metrics, and effectively uses tools & technology.
  • Issues payments for repairable vehicles throughout the life of the claim as well appropriately handles total loss settlements payments for non repairable vehicles.
  • Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated catastrophic events.
Cosumer Phone Banker, 09/2016 to 12/2018
Company Name – City, State
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot while assisting customers daily with checking and savings accounts.
  • Processed fraudulent card claims for impacted customers.
  • Replaced lost, stolen or compromised cards to ensure customer confidentiality and security by following company security procedures for authenticating virtually.
  • Deescalate any service issues with client while having customer service and experience always in consideration.
  • Offered financial services and features to better customers understanding of banking and their financial health.
  • Offered account product changes for customers who were not meeting requirements to avoid monthly fees in order to meet the requirement to have the fee waived automatically.
  • Taking average daily calls of 80 of more while meeting phone handle time requirements.
  • Participated in weekly calibrations reviewing and scoring calls with management to become a more developed banker to provide superior customer service.
  • Maintained monthly metrics for QA (quality assurance) as well as customer experience feedback surveys.
Security Guard, 09/2015 to 02/2016
Company Name – City, State
  • Performed verification of vehicles entering and exiting the facility as well as search vehicles for illegal substances or any personal property leaving the facility.
  • Conducted random patrols on foot as well as in the company patrol vehicle while sending relief or relieving officers at other gates.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, employees and visitors at different gates.
  • Detected suspicious activity and watched for criminal acts as well as locked down and secured entry points into the facility after hours.
  • Knowledgeable with AS400 software as well as operating a radio.
  • Great people skills and experienced in customer service always maintaining a drive for success.
Cashier/Customer Service, 10/2014 to 05/2015
Company Name – City, State
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Built long-term customer relationships and advised customers on purchases and promotions weekly.
  • Monitored cash drawers in checkout station as well as customer service register to ensure adequate cash supply.
  • Routinely answered customer service questions regarding merchandise and pricing.
  • Operated a POS system to itemize and complete an average of 100 customer purchases daily.
Education
High School DiplomaApollo High School - City, State
I also attended Franklin Police and Fire high school while studying their fire science program from August of 2011 until December of 2014
PHOENIX COLLEGE
DUAL ENROLLMENT PROGRAM received college credit for fire science 1-2 courses completed in high school
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Resume Overview

School Attended

  • Apollo High School
  • PHOENIX COLLEGE

Job Titles Held:

  • Auto Claims Adjuster
  • Cosumer Phone Banker
  • Security Guard
  • Cashier/Customer Service

Degrees

  • High School Diploma

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