Driven auto insurance claims adjuster trained in all aspects of auto liability. Employs high level negotiation skills in resolving claims to the satisfaction of all involved parties. Offers superior customer service skills and oral and written communication skills.
Promoted to highest level of claims adjuster within 1 year of employment. Recognized for providing outstanding customer service by customers, agents, claimants, and management. Asked to serve on multiple committees relative to process improvements. Received recognition for identifying fraudulent claims and subrogation opportunities. Selected by management to train new employees. Selected to speak at departmental meetings consisting of 100+ employees regarding customer service and process improvements.
Investigate, negotiate, and evaluate auto claims. Interview insurers, claimants, and witnesses in order to provide proper resolution. Effectively manage a caseload of 100 claims. Coordinate with law enforcement, attorneys, SIU representatives, accident reconstructionists on a daily basis. Mentored 8 new members of the claims staff in 2012. Develop relationships with agents, auto body shops, attorneys, insureds, and claimants. Investigate coverage questions and complex liability claims.
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