Authorization Representative Resume Example Cleveland Clinic

AUTHORIZATION REPRESENTATIVE

Experience

Authorization Representative, 03/2015 to 09/2019
Cleveland Clinic – Independence, OH

Protect operations by keeping information confidential focusing on cases involving plastic and specialty surgeries as well as utilize experience handling authorizations of transplant services.
Deliver highest degree of courtesy and professionalism obtaining insurance authorizations for surgical episodes including patients participating in research studies.
Attentively listen to patients and analyze information to determine level of coverage and availability of medical benefits.
Provide accurate clinical information for approval of surgical encounters in a timely fashion and resolving any issues which may occur.
Encourage best practices in team communication and project planning to drive operational excellence and teamwork providing customer service and support to department personnel and co-workers.
Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.

Patient Care Assistant/Unit Secretary, 11/2012 to 01/2015
Southwest General Medical Center – Middleburg Heights, OH

Successfully multi-tasked a range of administrative and office operations including maintaining patient records, transcribing physician orders, organizing the unit, and performing data entry duties designated to the area.
Organized paperwork such as charts and reports for office and patient needs.
Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
Provided outstanding and professional support providing and assisting with patient care, transporting, maintaining a safe and clean environment, monitoring equipment function and documenting on appropriate forms.

Customer Service/Sales Representative, 01/2010 to 06/2010
Time Warner Cable – Cleveland, OH

Proactively assisted customers analyzed situations, offered advice and opinions to best fit each unique situation addressing all customer needs concerning billing, products, and service while providing basic technical support.
Maintained aggressive 80-100 calls/per day strategy working in inbound call center accepting customer calls.
Handled complex questions and worked with customers to ensure any misconceptions were quickly cleared up answering both general and specific questions while providing excellent customer service.
Analyzed situations and used problem-solving skills to complete order entry details concerning customer acquired products and services, resolving issues to ultimately ensure client satisfaction.
Ensured accurate coordination of schedules and meetings, setting up technical support home appointment schedules.
Assisted customers with completing quick and efficient sales transactions.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Used consultative sales approach to understand customer needs and recommend relevant offerings.

Assistant Manager, 06/2010 to 09/2010
Nine West – Aurora, OH

Facilitated a positive environment delegating work duties and specific tasks to store employees in a professional and organized fashion.
Built key relationships and ensured top-level service working alongside general manager to improve sales and store operations.
Increased customer service providing exceptional shopping experiences for customers and improved customer satisfaction and loyalty.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Effectively handled a critical project of signing and completing daily store deposits and transporting finances to the bank with high levels of confidentiality.
Exemplified professionalism and proper etiquette while using all forms of communications with both clients and peers.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Education

Master of Arts: Industrial/ Organizational Psychology, 2019
Indiana Wesleyan University - Marion, IN

Bachelor of Arts: Psychology, Ethnic Studies, 2016
Bowling Green State University - Bowling Green, OH

Summary

Results-focused professional with strengths in communication, problem solving and time management. Proactive leader with strengths in influence and collaboration. Proficient in leveraging knowledge and skills to promote exceptional results. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Highlights

Basic, Strategy
Research
Sales

MS Office
Quality assurance
Time management

Resume Overview

Companies Worked For:

Cleveland Clinic
Southwest General Medical Center
Time Warner Cable
Nine West

School Attended

Indiana Wesleyan University
Bowling Green State University

Job Titles Held:

Authorization Representative
Patient Care Assistant/Unit Secretary
Customer Service/Sales Representative
Assistant Manager

Degrees

Master of Arts : Industrial/ Organizational Psychology , 2019
Bachelor of Arts : Psychology, Ethnic Studies , 2016

Authorization Representative Resume Example

Resume Score: 80%

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