Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Collaborative Audiovisual Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.

  • Collaborated with team of 3 in the development of DECA States Project.
  • Received third place in the DECA States competition.
  • Sound judgement
  • Excellent reasoning skills
  • Relationship development
  • Project organization
  • Problem resolution
  • Team management
  • Supervision
  • Business operations
  • MS Office
  • Operational improvement
  • Process improvement
  • Stocking and replenishing
  • Sales expertise
  • Excellent people skills
  • Client Service
  • Upselling
  • Cash register operation
  • Problem-solving skills
  • Cash Handling
  • Exceptional customer service
  • Relationship building
Work History
04/2019 to Current
Audio Visual Technician Ats Huron, SD,
  • Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
  • Provided troubleshooting techniques in integrating professional audio/video systems.
  • Commended by management for continuous punctuality and superior performance.
  • Adhered to safety protocols while installing projectors, displays and speakers.
  • Installed CCTV systems, background/foreground music systems and control systems.
  • Monitored and repaired audio, video, control systems and video conferencing equipment.
  • Pulled low-voltage cabling according to industry practices.
  • Interfaced with customers to explain operation and instill confidence in installed systems.
  • Correctly read and interpreted audio-visual diagrams.
  • Read and evaluated diagrams to determine specifications.
  • Completed and oversaw rack fabrication.
  • Pulled and terminated variety of cables.
  • Performed service and system maintenance as directed.
06/2017 to 04/2019
On-Site Manager/Account Manager Bevmo Holdings Llc Chico, CA,
  • Delegated assignments based on my quotes, project needs and knowledge of individual team members.
  • Resolved issues between employees and customers using company policies.
  • Oversaw all daily office operations and equipment maintenance.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Provided general office administration, including correspondence, filing and spreadsheet development.
  • Interviewed, hired and trained new workers.
  • Assumed responsibility for personnel deployed to work site.
  • Communicated daily with vendors to keep project fully operational.
  • Read plans and blueprints and communicated to workers.
06/2015 to 06/2017
Assistant Store Manager Autobell Car Wash Inc. City, STATE,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Trained and managed associates in customer service and sales techniques.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Monitored security and handled incidents calmly.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Promoted to Assistant Manager after only 3 months with company.
Expected in 06/2015
High School Diploma:
North Lincoln High School - Lincolnton, NC

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School Attended

  • North Lincoln High School

Job Titles Held:

  • Audio Visual Technician
  • On-Site Manager/Account Manager
  • Assistant Store Manager


  • High School Diploma

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