audio visual manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Customer service-oriented professional with an enthusiastic personality skilled at troubleshooting, adapting and leading in areas of event technology and retail management. I am ready and dedicated to providing exemplary customer service in positions of management with a great organization.

  • Leadership development
  • Customer outreach
  • Driving business growth
  • Managing retail build outs
  • Collaboration
  • Leadership
  • Critical thinking
  • Reliable and trustworthy
  • Conflict resolution
  • Flexible
  • Team management
Audio Visual Manager, 08/2021 to Current
Grand Pacific Palisades ResortOxnard, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Monitored and repaired range of equipment, including audio, video and video conferencing systems.
  • Checked completed work for quality and accuracy.
  • Serviced and maintained all audiovisual systems according to project guidelines.
  • Controlled lights, sound and A/V equipment during live productions.
  • Managed day-to-day AV operations, supervising equipment removal and return.
  • Assessed AV equipment, performing minor repairs to promote continued functionality.
  • Placed microphones in specific locations to maximize audio quality.
  • Collaborated with production staff to deliver exceptional performances.
  • Delivered videoconference support through troubleshooting and testing.
  • Identified, diagnosed and resolved problems with media systems.
  • Connect with potential and current clientele to answer questions about upcoming events and hybrid meetings
  • Create AV equipment quotes and invoices for clients based on conversations with clients and personal knowledge and experience.
  • Set-up, maintain, and strike multi-camera AV productions for Corporate clients.
Event Technology Specialist, 02/2020 to 08/2021
SplunkArlington, VA,
  • Integrated professional audio/video systems and provided technical assistance to resolve issues.
  • Monitored and repaired range of equipment, including audio, video and video conferencing systems.
  • Followed specifications to pull and terminate cables.
  • Transported and installed equipment for weddings, concerts and other live events.
  • Used appropriate tools and materials in alignment with safety protocols and industry best practices.
  • Built strong rapport with customers to foster confidence in system installations.
  • Supervised crew of audio-video installation team members and third-party subcontractors.
  • Reviewed and analyzed blueprints and diagrams to identify project specifications.
  • Reviewed drawings, blueprints, schematics and service manuals to identify technical requirements.
  • Evaluated circuit boards to component level using variety of instruments to resolve issues.
  • Set up commercial systems, projectors, wired and wireless speaker points, teleconferencing equipment, flat panel displays and interactive education-based systems.
  • Developed, implemented and managed live, on-demand video and audio streaming for corporate customers and documented and resolved technology issues with sense of urgency.
  • Planned, hosted and supported virtual meetings and troubleshot connectivity issues and user errors without loss of productive meeting time.
Shift Supervisor, 04/2017 to 03/2020
Panera Bread (Pr Management Corp)Plymouth, MA,
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Employed security and loss prevention strategies during shift.
  • Evaluated operational records and made scheduling adjustments to maximize productivity.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Evaluated, reconfigured and performed equipment maintenance to support operational goals.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised, motivated and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Monitored merchandise received and shipped from facility in computer system.
  • Maintained inventory of shipping materials and supplies.
  • Prepared documentation to track and report on damaged or missing items.
  • Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
  • Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
  • Produced daily reports on shipments, team performance and financial numbers.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Placed products and rotated stock per established standards.
  • Organized storage areas to maximize movement and minimize labor.
  • Received deliveries, scanned packages and updated orders in internal database.
Sales Associate, 08/2015 to 04/2017
Ascena Retail GroupEllenton, FL,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Met merchandise processing standards and maintained organized and accessible work area.
Education and Training
High School Diploma: , Expected in 05/2014 to Southeast Raleigh High School - Raleigh, NC

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Resume Overview

School Attended

  • Southeast Raleigh High School

Job Titles Held:

  • Audio Visual Manager
  • Event Technology Specialist
  • Shift Supervisor
  • Sales Associate


  • High School Diploma

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