At Home Babysitter resume example with 6+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA9XXX5609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Meticulous Manicurist with 6 years of licensed experience. Skilled in modernizing salons for top-of-the-line work. Talkative and personal with dedication to professionalism, productivity and excellent customer service. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Entry-level Manicurist enthusiastic about building career in industry. Flexible, adaptable and outgoing. Trained graduate of Williamsburg Technical College and licensed in South Carolina. Special creative skills in nail art and creative designs. Innovative Manicurist with extensive knowledge of Natural Nail care and dedication to fantastic customer service. Expert in increasing repeat customer numbers through cultivating and maintaining relationships with clients. Fantastic eye for detail and thorough understanding of all Nail care needs. Experienced Nail Technician with over 5 years of experience in Nail Technology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Sales proficiency
Nail preparation
Customer education
Signature techniques
Marketing understanding
Time management
Sanitation procedures
Acrylic nails
Pedicures
Budgeting and finance
Business growth and retention
Ledger and journal entries
Social media management
Self-motivated
Detail oriented
Disease prevention
Risk management
Maintenance and repair
Nail treatments
Work History
At-home Babysitter, 05/2019 to 08/2019 Omni Hotels – Bretton Woods, NH,
Planned and managed learning-focused, imaginative and play-oriented activities for 2 children
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
Enforced rules and managed behavior through developmentally appropriate discipline
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Cared for children ages Newborn to 3 years old in nurturing and age-appropriate way
Offered top-notch care to 2+ children at once, ranging in age from Newborn to 3 years old
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
Coordinated different types of activities to enhance physical and intellectual development
Played games and read books to young children, limiting TV and mobile device time
Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
Monitored entrances and exits to maintain safety and organized environments
Consulted with families to discuss activities and behaviors of each child
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
Created safe and engaging learning environment for groups of diverse children with various learning styles
Met with parents about daily activities, positive developments and issues
Licensed Nail Technician, 05/2014 to 05/2019 Samantha's Nails – City, STATE,
Maintained master appointment calendar covering all customer visits, employee schedules and special events
Frequently restocked workstation and organized and stocked product sales shelves
Recorded weekly supply and inventory needs and made regular orders
Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers
Designed individualized care programs for 10 repeat customers
Cleaned and sanitized equipment and workstation in compliance with health and safety regulations
Grew repeat client base through effective marketing and customer service
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Provided observations, took measurements and performed tests at various stages according to quality control plan
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Monitored social media and online sources for industry trends
Supported marketing programs and campaigns with content and messaging to drive demand
Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Maintained material and stock levels consistent with business requirements while meeting target capital objectives
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base
Received incoming calls and messages and addressed or triaged phone requests
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Developed team communications and information for business meetings
Conducted training and change management processes to improve operations
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Sorted product and provided expertise on non-conforming product requirements
Collected requirements from end-customers and business partners for product upgrades, added features and new product development
Determined and recommended methods to address improvement opportunities
Improved quality processes for increased efficiency and effectiveness
Investigated and resolved customer complaints to foster satisfaction
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Implemented brand and demand strategies to meet revenue targets for business services and products
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
Head Waitress, 12/2010 to 04/2012 J&E Superette – City, STATE,
Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Checked identification to enforce age requirement for alcoholic beverages
Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
Bussed and reset 12 tables per shift, working efficiently to keep dining room and work areas clean
Folded napkins and prepared silverware sets to provide adequate supply for host station
Loaded trays with accessories, including eating utensils, napkins and condiments
Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Education
High School Diploma: , Expected in 06/2010 Scott's Branch High School - Summerton, SC GPA:
Nail Technology Certification: , Expected in 05/2014 Williamsburg Technical College - Kingstree, SC GPA:
Associate of Applied Science: Business Administration And Management, Expected in 03/2016 Williamsburg Technical College - Kingstree, SC GPA:
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