Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Professional Summary

Meticulous Manicurist with 6 years of licensed experience. Skilled in modernizing salons for top-of-the-line work. Talkative and personal with dedication to professionalism, productivity and excellent customer service. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs. Entry-level Manicurist enthusiastic about building career in industry. Flexible, adaptable and outgoing. Trained graduate of Williamsburg Technical College and licensed in South Carolina. Special creative skills in nail art and creative designs. Innovative Manicurist with extensive knowledge of Natural Nail care and dedication to fantastic customer service. Expert in increasing repeat customer numbers through cultivating and maintaining relationships with clients. Fantastic eye for detail and thorough understanding of all Nail care needs. Experienced Nail Technician with over 5 years of experience in Nail Technology. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Sales proficiency
  • Nail preparation
  • Customer education
  • Signature techniques
  • Marketing understanding
  • Time management
  • Sanitation procedures
  • Acrylic nails
  • Pedicures
  • Budgeting and finance
  • Business growth and retention
  • Ledger and journal entries
  • Social media management
  • Self-motivated
  • Detail oriented
  • Disease prevention
  • Risk management
  • Maintenance and repair
  • Nail treatments
Work History
05/2019 to 08/2019 At-home Babysitter Omni Hotels | Bretton Woods, NH,
  • Planned and managed learning-focused, imaginative and play-oriented activities for 2 children
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
  • Enforced rules and managed behavior through developmentally appropriate discipline
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
  • Cared for children ages Newborn to 3 years old in nurturing and age-appropriate way
  • Offered top-notch care to 2+ children at once, ranging in age from Newborn to 3 years old
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
  • Coordinated different types of activities to enhance physical and intellectual development
  • Played games and read books to young children, limiting TV and mobile device time
  • Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
  • Monitored entrances and exits to maintain safety and organized environments
  • Consulted with families to discuss activities and behaviors of each child
  • Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children
  • Created safe and engaging learning environment for groups of diverse children with various learning styles
  • Met with parents about daily activities, positive developments and issues
05/2014 to 05/2019 Licensed Nail Technician Samantha's Nails | City, STATE,
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events
  • Frequently restocked workstation and organized and stocked product sales shelves
  • Recorded weekly supply and inventory needs and made regular orders
  • Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers
  • Designed individualized care programs for 10 repeat customers
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations
  • Grew repeat client base through effective marketing and customer service
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Provided observations, took measurements and performed tests at various stages according to quality control plan
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Monitored social media and online sources for industry trends
  • Supported marketing programs and campaigns with content and messaging to drive demand
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base
  • Received incoming calls and messages and addressed or triaged phone requests
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
  • Developed team communications and information for business meetings
  • Conducted training and change management processes to improve operations
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Sorted product and provided expertise on non-conforming product requirements
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development
  • Determined and recommended methods to address improvement opportunities
  • Improved quality processes for increased efficiency and effectiveness
  • Investigated and resolved customer complaints to foster satisfaction
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Implemented brand and demand strategies to meet revenue targets for business services and products
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy
12/2010 to 04/2012 Head Waitress J&E Superette | City, STATE,
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Checked identification to enforce age requirement for alcoholic beverages
  • Handled customer complaints with poise and grace, immediately resolving issues through immediate acknowledgment and commitment to service
  • Bussed and reset 12 tables per shift, working efficiently to keep dining room and work areas clean
  • Folded napkins and prepared silverware sets to provide adequate supply for host station
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Education
Expected in 06/2010 High School Diploma | Scott's Branch High School, Summerton, SC GPA:
Expected in 05/2014 Nail Technology Certification | Williamsburg Technical College, Kingstree, SC GPA:
Expected in 03/2016 Associate of Applied Science | Business Administration And Management Williamsburg Technical College, Kingstree, SC GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average

resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Scott's Branch High School
  • Williamsburg Technical College
  • Williamsburg Technical College

Job Titles Held:

  • At-home Babysitter
  • Licensed Nail Technician
  • Head Waitress

Degrees

  • High School Diploma
  • Nail Technology Certification
  • Associate of Applied Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: