asst general manager operations administration resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic Asst. General Manager- Operations & Administration eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of overall transit operations and CBA collective bargaining agreements. Strengths in strategic planning, efficiency and team building. Motivated to learn, grow and excel in the transit industry.

  • Policies and Procedures Implementation
  • Team Leadership
  • Negotiation
  • Strategic planning
  • Fluent in English and Spanish
  • Superb time management skills
  • Data analysis
  • Customer relations specialist
  • Payroll and budgeting
  • Organizational skills
  • Excellent multi-tasking ability
Work History
09/2014 to Current Asst. General Manager- Operations & Administration Ufc Gym | La Mirada, CA,
  • Coordinates the dispatching, in service monitoring and tur-in activities involved in daily transit operations.
  • Works with the Maintenance Manager to insure that vehicles dispatched are in proper working conditions.
  • Verifies Operation payroll.
  • Develops manpower requirements for Road Supervisors, Dispatchers, Operators and Service Personnel.
  • Coordinates operations personnel selection, recruitment and training with the Safety & Training Coordinator.
  • Assists in developing procedure manuals for Dispatchers, Road Supervisors, & Operators.
  • Insures accurate and timely collection and reporting of fare box revenue.
  • Communicates with Department Directors on a daily basis to coordinate the work activities of each Department and assists with preparation of annual budget.
  • Serves as the EEO Compliance Officer
  • Monitors and evaluates Operations activities. Included in the evaluation of activities are the following: Vehicle on time statistics, missed runs, revenue/cost data, total work hours, total pay hours, customer compliant data, accident data, road call data, other operations related functions.
  • Experience in labor contract negotiations with UTU Teamsters organizations over the past 27 years.
11/2007 to 09/2014 Operations Manager Brinks | Bridgeport, CT,
  • Directs and coordinates of Fix Route Operations to obtain the most efficient and safe use of the company resources to include revenue vehicles, facilities and personnel.
  • Responsible to provide leadership, support, and guidance for all direct reports to include: Route Supervisors, Dispatchers, Operators.
  • Directly oversees the planning department duties including NTD reporting, FTA grant application and administration processes.
  • Work with LTMI, and City Departments to attain the company budget, performance, and safety objectives.
04/1995 to 11/2007 Route Supervisor Laredo Transit Management Inc. | City, STATE,
  • Under the direction of the Operations Manager, performs supervisory work by ensuring that the Laredo Transit Management Inc. (LTMI) rules and guidelines are adhered to, as well as to all applicable DOT and FTA regulations.
  • Supervises over 100 bus operators at a time, and carries out supervisory responsibilities in accordance with El Metro policies and applicable City of Laredo laws.
  • Supervises and provides assistance as needed to the Dispatch office.
  • Performance objectives shall be met using a wide range of departmental procedures, adhering to all Company Policies, Rules and Guidelines, under occasional supervision.
  • Maintain, develop, and implement methods and procedures to monitor, evaluate and to improve the demand response services.
  • Planning, coordinating, and implementing policies and procedures to ensure LTMI compliance, with the Heath Insurance Portability and Accountability Act (1996).
  • Plans, coordinates and conducts travel training for eligible residents.
  • Managing the operation of El Metro's paratransit services, along with related to activities including the passenger certification process, El Lift bargaining employee's work schedules and performance, as well as the scheduling of demand response services.
  • Assure that all scheduled bus routes are assigned and completed.
  • Works to solve operational problems during the workday.
  • Completes a variety of daily reports and has clerical responsibilities.
04/1994 to 04/2004 Bus Driver, Chairman of Operation & Maint. Laredo Transit Management Inc. | City, STATE,
  • Responsible for safe and efficient operation of El Metro bus or van in the transportation of passengers, exercising sound judgment with respect to emergencies which may arise.
  • Performs skilled work of a routine nature in the operations of various types of modern equipment.
  • Transports customers over pre-determined routes and established time schedules.
  • Provides customers with courteous and attentive service to include but not limited to; information, assistance with boarding, controlling the environment within the bus and enforcement of El Metro policies and procedures.
  • Performs clerical functions and provides information regarding on-street operations
  • Receives assignments in written and/ or oral instructions as needed.
Expected in to to | Business Administration Laredo Community College, Laredo, TX GPA:
Expected in 05/1983 to to High School Diploma | Raymond & Tirza Martin High School, Laredo, TX, GPA:

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Resume Overview

School Attended

  • Laredo Community College
  • Raymond & Tirza Martin High School

Job Titles Held:

  • Asst. General Manager- Operations & Administration
  • Operations Manager
  • Route Supervisor
  • Bus Driver, Chairman of Operation & Maint.


  • High School Diploma

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