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association services director resume example with 10+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Communication, problem-solving and critical thinking
  • Excellent knowledge of Microsoft Office and other computer programs
  • Sufficient knowledge of legal processes and laws
  • Exceptional team player and natural born leader
  • Technical services
Experience
Association Services Director, 08/2016 to Current
OhlMonroe, NJ,
  • Created agendas and communication materials for team meetings.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated in development of [Type] procedures.
  • Handled all delegated tasks, including [Task] and [Task].
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Collaborated with others to discuss new [Type] opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prepared annual financial reports based and managed budgets and accounts payable and receivable.
  • Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
  • Monitored program performance, gathered data and drafted reports to inform senior management.
  • Proposed and developed new programming ideas and special features to drive audience engagement.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Tracked related expenses as part of administering $[Amount] yearly budget.
  • Improved cross-departmental cooperation and information communication processes by providing presentations to staff members and administration.
  • Managed projects from initial concept to completion.
  • Engaged closely with [Job title]s to uncover issues, determine appropriate solutions and offer assistance with [Task] and [Task].
Operations Analyst, 08/2014 to 08/2016
Bios CorporationSpring Hill, TN,
  • Developed streamlined task system to provide more effective workflows for both peers and management staff.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Completed quality assurance reviews to assess accuracy of data and validate results.
  • Defined application problems by consulting with clients to evaluate procedures and processes.
  • Assisted with post-implementation troubleshooting of new applications and application upgrades.
  • Coordinated installation of updated computer programs and systems.
  • Collected, organized and input information into digital database.
  • Troubleshot and resolved problems with programs and systems.
  • Trained end-users in best practices to minimize errors and protect key data.
  • Analyzed operational performance to identify pain points and provided actionable solutions to management.
  • Created and updated [Type] spreadsheets detailing latest information regarding [Program].
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Gathered, organized and entered data into [Software].
  • Coordinated and conducted special analytical studies and projects to improve programmatic operations.
Executive Assistant/Claims Specialist, 11/2012 to 08/2014
Montana Medical AssociationCity, STATE,
  • Scheduled large-scale corporate meetings and events and recorded meeting minutes.
  • Served as Executive Assistant to [Job title], [Job title] and [Job title] providing high-level support on broad range of business initiatives.
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Worked closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Provided logistical support to visiting executives, coordinating with other Executive Assistants to arrange accommodations, transportation and personal assistance.
Program Manager, 10/2010 to 11/2012
State Of Montana, Department Of Labor And IndustryCity, STATE,
  • Monitored program performance, gathered data and drafted reports to inform senior management.
  • Designed and implemented standard operating procedures in various departments for optimal efficiency.
  • Prepared annual financial reports based and managed budgets and accounts payable and receivable.
  • Led design and implementation of program policies, frameworks and toolkits for comprehensive and well-controlled change management process.
  • Oversaw program budgets to ensure accurate accounting for all expenditures.
  • Set up and maintained physical and electronic filing systems.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Organized training, client meetings, team meetings and events.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Prepared presentations and proposals, assisted in bookkeeping and produced budget reports.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Maintained positive working relationship with fellow staff and management.
Education and Training
High School Diploma: , Expected in to Capital High School - Helena, MT
GPA:

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Resume Overview

School Attended

  • Capital High School

Job Titles Held:

  • Association Services Director
  • Operations Analyst
  • Executive Assistant/Claims Specialist
  • Program Manager

Degrees

  • High School Diploma

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