Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Overview
Provided leadership for a team of 10 that delivered services to over 300 mental health and substance use clients, in a rural health area. Responded to 3 RFPs that obtained an additional 300k in funding for service delivery.
Core Qualifications
  • Counseling
  • Program Development
  • Contract Negotiations
  • Report Preparation
  • Analytical Thinking
  • Strategic Planning
  • Dynamic Leadership
  • Team Building
  • Performance Management
  • Grant Writing
  • Budgeting
  • Customer Satisfaction
  • Change Management
  • Organizational Design
  • Training and Development
  • Behavioral Therapy
Expected in 2018 | Organizational Leadership Argosy University, Atlanta, GA GPA:
Organizational Leadership
Expected in 2004 M.S | Criminal Justice University of Central Florida, Orlando, FL GPA:
Criminal Justice
Expected in 2002 B.A | Psychology University of Central Florida, Orlando, FL GPA:
09/2015 to 12/2015 Associate Parole Manager Cushman & Wakefield Inc | , ,
  • Implemented a schedule of regular site visits to assigned programs reviewing all items contained in Site Visit Checklists.
  • Traveled to assigned sites throughout the State of Georgia for the purposes of auditing and monitoring programs.
  • Conducted Group Quality Inventories (GQIs), Monthly Record Reviews and monitors program activities for adherence to Spectrum's clinical procedures and standards.
  • Developed detailed reports containing strengths and improvements found, improvements needed and suggested actions and plans for correction.
  • Reviewed results of all auditing and monitoring with site management prior to the end of the visit when possible.
  • Regularly monitored progress of corrective action plans while providing support and guidance to counselors on these activities.
  • Completed reports and summaries to demonstrate quality improvements made.
  • Provided training to staff at the direction of the Program Manager,.
  • Investigated significant and/or critical incidents occurring within Spectrum programs.
01/2013 to 04/2015 Director of Behavioral Services River Region Human Services, Inc | City, STATE,
  • Conducted analysis to address no show rate which lead to increased client services.
  • Established a state funded 3 year grant for a co-occurring clinic in a rural community.
  • Monitored budgetary goals as well as standards, developing both long and short term measurable goals.
  • Established Medicaid and other insurance panels, and Certifications.
  • Provided Clinical Supervision to mental health and substance abuse treatment counselors.
  • Conducted weekly clinical team meetings, case conferences, safety and quality assurance meetings, in-service trainings, hosting guest speakers and providing literature review and discussion.
  • Developed pre-admission decisions, case reviews and counseling meetings to ensure services are provided in accordance with policies, procedures and regulatory requirements.
  • Ensured compliance with all funding and accreditation standards and regulations, as well as program specific policies and procedures.
  • Developed and updated policies, procedures and directives in accordance with all regulatory and accreditation requirements and ensure staff training and implementation.
09/2008 to 05/2009 Southwest Regional Supervisor Program Development Consultant Georgia Department Of Corrections | City, STATE,
  • Supervised 19 State Prison Educational Programs, and monitor county prisons within the southwest region of Georgia.
  • Evaluated assigned personnel ensuring that standards are achieved and performance is maximized.
  • Implemented policies, procedures and/or processes for the purpose of providing direction and/or complying with mandated requirements.
  • Prepare a wide variety of materials e.g., quantity reports, student activities, correspondence, statistical data for the purpose of documenting activities, providing written reference, and/or conveying information.
  • Presented information and effectively communicated relevant project information to superiors.
06/2007 to 07/2008 Program Manager Orange County Healthy Start Coalition Of Florida | City, STATE,
  • Established multi-faceted approaches to social change as it relates to health.
  • Researched health initiatives currently being discussed by legislators and lobbyist.
  • Consulted on interpreting data, formulating reports applied qualitative and quantitative techniques to interpret the data and produce substantiated recommendations based upon the research findings.
  • Prepared questionnaires and moderator guides to ensure the necessary data was captured.
  • Established federal, state, local and alternate funding sources for the purpose of maintaining the efficient operation of the organization.
  • Increased program budget by $50, 000, doubled outreach personnel, obtained 5 new executive board members, 30 new volunteers, and created a variety of focus committees.
Fellowships and Awards
Memberships/Scholarly Societies
auditing, Budgeting, budget, Change Management, conferences, Contract Negotiations, Counseling, client, Customer Satisfaction, direction, Educational Programs, staff training, focus, Grant Writing, insurance, Team Building, Leadership, materials, meetings, mental health, monitors, Organizational Design, Performance Management, personnel, policies, processes, Program Development, progress, Quality, quality assurance, research, safety, Strategic Planning, Supervision, Therapy, written

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School Attended

  • Argosy University
  • University of Central Florida
  • University of Central Florida

Job Titles Held:

  • Associate Parole Manager
  • Director of Behavioral Services
  • Southwest Regional Supervisor Program Development Consultant
  • Program Manager


  • M.S
  • B.A

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