LiveCareer-Resume

associate manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Talented Fine Dining Server with a resourceful and flexible nature in the face of diverse guest needs and changing policies and menu items. Adept at taking on any dining room role without skipping a beat. Looking to offer 25+ years' experience and pursue a challenging new role. I specialize in creating magical, rewarding, and memorable experiences for guests, with extremely strong guest recovery skills. Please feel free to read my reviews on TripAdvisor. I absolutely adore my current position at Montage Laguna Beach, and am excited for new opportunities to provide amazing and genuine service!

Skills
  • High-volume dining
  • Dining crew workflow optimization
  • Service prioritization
  • Liquor, wine and food service
  • Wine pairings
  • Menu memorization
  • Effective customer upselling
  • Food safety understanding
  • Dining customer service
  • Point of Sale (POS) system operations
  • Sales Techniques
  • Quality control
  • Party service experience
  • Upscale dining expertise
  • Sales abilities
  • Relationship management
  • Special dietary requirements
  • Food inspection
  • Check payment processing
Education and Training
TIPS Certified Through 2025 Montage Laguna Beach, Expected in 07/2022 : - GPA :
  • TIPS certified.Completed professional development in alcohol legal and operational procedures.
  • Completed professional development in Proper food handling procedures. Food handlers card is current.
  • Have participated in numerous Forbes trainings provided by Montage international.
  • Have attended and completed multiple wine and spirits training, provided by Montage international.
Capistrano Laguna Beach ROP San Juan Capistrano, CA Expected in 08/2001 Certification : EMT Training And First Responders CPR Certified - GPA :
Experience
Under Armour - Fine Dining Server
Niagara Falls, NY, 07/2021 - Current
  • Trained in wine and liquor service in order to provide full and positive experiences to guests.
  • Matched wines with menu items and guest preferences.
  • Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
  • Provided guests with information about menu items, made suggestions and took orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Monitored customer movements and quickly cleared empty tables for future customers.
  • Entered customer food orders into computer system.
  • Reviewed identification for patrons before serving alcoholic drinks.
  • Communicated effectively with patrons, took orders and made item recommendations.
New Castle Hotels Llc - Associate Manager
Saratoga Springs, NY, 05/2021 - 07/2021
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Worked closely with customers to understand needs and resolve diverse issues.
  • Followed General Manager’s advice to improve leadership and supervisory skills.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
  • Worked closely with store manager to maintain day-to-day operations.
  • Executed elevated hospitality to foster better customer service and promote positive and engaging environment for all.
Coco’s Bakery & Restaurant - Server
City, STATE, 06/2020 - 01/2021
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
El Adobe De Capistrano Mexican Steakhouse - Server/Key Person
City, STATE, 04/2014 - 06/2020
  • Signed for incoming shipments in manager's absence.
  • Maintained store in clean and neat manner.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Operated cash register.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Maintained thorough knowledge of menu to describe dining options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Company Name - Cocktail Server/ Dining RoomServer/Banquet Server
City, State, 02/2007 - 11/2012
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with patrons to offer friendly service and determine needs.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Monitored patron alcohol consumption to encourage safety.
  • Calculated charges, issued table checks and collected payments from customers.
  • Assessed patrons' needs to always provide proactive service.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
Company Name - Fine Dining Server
City, , -

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Resume Overview

School Attended

  • TIPS Certified Through 2025
  • Capistrano Laguna Beach ROP

Job Titles Held:

  • Fine Dining Server
  • Associate Manager
  • Server
  • Server/Key Person
  • Cocktail Server/ Dining RoomServer/Banquet Server
  • Fine Dining Server

Degrees

  • Some College (No Degree)
  • Certification

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