Effective leader and problem-solver which excels at streamlining operations to promote organizational efficiency. Offering hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring quality of services and products.
Skills
Collaboration
Business analysis
Staff management
Customer rapport
Project management
Operations management
Process Improvement
Work History
09/2015 to Current
Associate ManagerAmeriprise Financial – Chicago, IL,
Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Investigated and corrected or escalated project problems.
Closely collaborated with project members to identify and quickly address problems.
Sourced additional resources and staff to meet timeline demands.
Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
Determined and Implemented methods to address improvement opportunities.
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
Operated with high integrity, built trust, and earned sustained credibility with internal and external customers.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Submitted reports to senior management to aid in business decision-making and planning.
Trained team members in successful strategies to meet operational targets.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Partnered with HR team and Senior Management to outline and define position requirements in accordance with my teams needs.
Determined required job seeker qualifications for potential interview by reviewing and evaluating resume.
08/2013 to 09/2015
Payroll Supervisor/Project Business AnalystBoston Senior Home Care – Boston, MA,
Delivered key support and training to offshore partners during critical business changes in India for a seven week assignment.
Lead the design, development and enhancement of training processes that helped transition of offshore and onshore partner’s onsite.
Successfully implemented the transition of W2 Helpdesk by developing training materials and communicating through teleconferences and email.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Conducted training and change management processes to improve operations.
Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
01/2012 to 06/2015
HR DirectorBuild-A-Bear Workshop – Austin, TX,
Performed full-cycle recruiting, including sourcing, interviewing, negotiations, and hiring.
Handled on-boarding process for newly hired employees and distributed all paperwork.
Developed strategy for recruitment and hiring.
Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Wrote and posted job descriptions on Indeed, Linkedin, Courier Journal and Louisville Scene.
Reviewed applications and resumes to support hiring activities.
07/1998 to 08/2013
Payroll SupervisorYum Brands Inc. – City, STATE,
Managed payroll processing for up to 25,000 employees.
Responded to employee questions and requests for information in timely and knowledgeable fashion.
Updated employee files with new details such as changes in address or salary levels.
Managed logistics operations to meet customer expectations and financial standards and policies.
Coordinated with Internal and External teams in developing project plans for prioritized initiatives.
Managed high-value existing and new business partnerships to deliver on objectives and Claireize corporate support and awareness.
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Developed team communications and information for functional changes with Brand Partners.
Cultivated and nurtured relationships with Brands to support ongoing development needs.
Education
Expected in 12/2016
: University of Louisville - Louisville, KY, GPA:
Professional development completed in Project Management
Expected in
Bachelor of Science: Business Administration And Management Spalding University - Louisville, KY GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
