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Associate Manager Resume Example

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ASSOCIATE MANAGER
Summary

Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Good budget management, payroll administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success.

Professional and well-grounded office team member with superior clerical skills and expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles all types of administrative tasks, including coordinating mail, records.

Dynamic Office Manager with over 20 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills
  • Ability to prioritize
  • Banking operations
  • Event coordination
  • Self-directed
  • Senior leadership support
  • Data entry
  • Public relations
  • Billing
  • Computer proficiency
  • Accounts payable and receivable
  • Human resource knowledge
  • Training and coaching
  • Training and coaching
  • Professional demeanor
  • Detail-oriented
  • File and data retrieval systems
  • Scheduling meetings
  • Invoicing and billing
  • Customer relations
  • Accounts reconciliation
  • Time management ability
  • Customer service orientation
  • Scheduling and calendar management
  • Inventory control
  • Process improvements
Experience
10/2013 to Current
Associate ManagerLifestorage － Katy, TX
  • Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
  • Provided outstanding coaching to team of 3 employees, which boosted efficiency in department.
  • Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
  • Utilized problem solving to find solutions to issues and promote diminish conflicts.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and major repairs to keep facilities operational and attractive.
  • Directed collection of more than $5000 in monthly income with consistently high payment rates.
  • Ensured that all responsibilities for the Store were effectively handled when the Manager was not available.
02/1997 to 02/2012
Billing ManagerAdvanced Cardiac Care Association － Houston, TX
  • Developed improved standard operating procedures to increase billing accuracy and cash flow.
  • Built high-performance team by collaborating with new members on procedural, administrative, collections and compliance areas.
  • Managed billing calendar and scheduled claims for payments.
  • Enforced operational compliance with state and federal laws and HIPPA standards.
  • Set up and maintained billing system.
  • Helped customers to bring accounts into good standing by implementing payment plans.
  • Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
  • Processed check requests and invoices.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Eliminated billing inaccuracies by reconciling accounts monthly.
  • Gathered information to produce accounts payable reports for review.
  • Expedited payments by verifying accuracy and currency of vendor information.
  • Created receiving reports and updated vendor balance sheets to record accounts payable.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
04/1995 to 10/1997
Office ManagerBeltran Medical Clinic － Houston, TX
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Created and managed electronic customer records, encompassing data entry and administrative functions related to billing and accounts receivable.
  • Managed office inventory and placed new supply orders.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Provided scheduling and ensured timelyand effective allocation of resources and calendars.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Greeted visitors promptly and directed to correct locations.
  • Updated employee paperwork and records.
  • Supervised office with 4employees, consistently cultivating productive and positive work atmosphere.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Scheduled appointments and maintained master calendar.
  • Oversaw office inventory and timely reordering of supplies.
  • Served as main point of contact for outside vendors.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Ensured that all operations met federal and state laws.
  • Performed billing, collection and reporting functions for office.
04/1992 to 03/1994
Delivery DriverOffice Depot － Houston, TX
  • Delivered rush merchandise on tight schedules to meet customer targets.
  • Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Maintained solid connections with established customers to promote new products.
  • Pulled and reviewed 44daily customer tickets to successfully fulfill orders.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Satisfied recordkeeping demands with accurate invoicing, shipping paperwork coordination and daily logs outlining field activities.
  • Selected and adjusted routes to maximize vehicle fuel economy and decrease delivery.
  • Loaded and unloaded trucks each day.
  • Completed daily pre-trip inspection checklist before first delivery with 100% accuracy rate.
Education and Training
Some College (No Degree): Speech PathologyNorthwestern State University of Louisiana － Natchitoches, LA
05/1973
High School DiplomaC.E. Byrd High School － Shreveport, LA
05/1973
Business/Clerical: Business/ClericalCaddo Career Center － Shreveport, Louisiana
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Resume Overview

Companies Worked For:

  • Lifestorage
  • Advanced Cardiac Care Association
  • Beltran Medical Clinic
  • Office Depot

School Attended

  • Northwestern State University of Louisiana
  • C.E. Byrd High School
  • Caddo Career Center

Job Titles Held:

  • Associate Manager
  • Billing Manager
  • Office Manager
  • Delivery Driver

Degrees

  • Some College (No Degree) : Speech Pathology
    High School Diploma
    Business/Clerical :

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