Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Resourceful Medical Assistant experienced in medical and administrative assistance. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
Skills
Departmental management
Food assembly
Safe food handling
Quality control
Communication
People skills
Medical billing
Documentation procedures expert
HIPAA compliance
[Type] coding
Understands medical procedures
Charting expertise
Clinical applications
Customer Service
Calm and level-headed under duress
Vital sign monitors
Data entry
Specimens collection and processing
Patient scheduling
Medical terminology
Quick problem solver
Documentation and recordkeeping
Mail sorting
Call handling
Spreadsheet tracking
Multi-line telephone skills
Organization and efficiency
Multitasking and prioritization
Education and Training
Northwest Shoal Community CollegeMuscle Shoals, AL, Expected in 03/2008 – –GED: - GPA:
I have also completed my basics at NWSCC and Completed and passed the ACT for Nursing Program!!
Experience
Express, Inc. - Associate Manager Atlanta, GA, 07/2017 - 02/2020
Fielded incoming calls, answered questions and transferred calls internally.
Maintained excellent customer satisfaction through polite, calm demeanor.
Researched and quickly resolved customer issues.
Transcribed and forwarded customer messages to [Job title].
Used [Software] to log, manage, and record calls.
Processed and sent invoices, adjustments and credit memos to customers.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Performed inventory counts and ordered materials.
Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Marshfield Clinic - Medical Assistant Weston, WI, 04/2009 - 02/2017
Performed preliminary physical tests to accurately record results in patient history summary.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Obtained samples for testing following standard protocols.
Isolated, identified and prepared specimens for examination.
Collected information and samples in support of staff research.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Used [Type] software to process patient payments and update accounts.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Kept facility stocked with necessary supplies, equipment and instruments.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Prepared patients for examinations, taking vital signs and updating medical histories.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Printed and filed examination data records according to HIPAA patient standards.
Answered appointment calls to streamline office operations.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Assisted with technical treatments and entered information within patient records and charts.
Completed and submitted clinical documentation in accordance with agency guidelines.
Assisted back office patient processes to reduce office wait times.
Communicated with medical transcriptionists regarding patient medical records.
Handled diverse needs for clients in-person, by phone or through email.
Coordinated appointment calendar and balanced schedules to promote optimal productivity.
Operated multi-line telephone system to handle high volume of daily calls to [Type] office.
Reviewed, sorted and responded to select email correspondence on behalf of senior staff.
Used Microsoft Office suite programs daily for professional business correspondence, spreadsheet tracking and presentation preparation.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Entered data in Sevocity EHR software to keep records of Patient information.
Documented services discussed and provided details in electronic medical records.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system. Seveocity Software
Reviewed criteria for different aid programs to determine eligibility for various applicants.
Transcribed physicians' notes and entered data into electronic chart management software. Sevocity Software
Helped patients complete paperwork and explained processes and procedures.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Called patients to schedule Lab Follow Up & Referral appointments, consistently double-checking information and availability.
Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
Coordinated resolutions for issues and appealed denied authorizations.
Used Amber Software to input claim, prior authorization and other important medical data into system.
Maintained files for referral and insurance information, entering referrals into system.
Scheduled patient appointments, diagnostic specialty appointments, tests and procedures.
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Transmitted claims to insurance companies for payment and reconciled EOBs.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Prepared new charts, updated existing charts and managed records transfers between offices.
Assisted with hospital admissions and paperwork.
General Motors - Extended Hands Janitorial Swartz Creek, MI, 01/2007 - 03/2009
Sanitized and deep cleaned bathroom floors and surfaces.
Stored, used and disposed of cleaning chemicals and supplies.
Dusted and wiped furniture and fixtures.
Monitored cleaning supply levels and requested reordering when inventory ran low.
Gathered and emptied trash cans and disposed of bags.
Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Handled and stored hazardous chemicals safely to prevent injury or illness.
Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
Sanitized frequented areas and equipment using approved supplies.
Rudy's Farm - Assembly Worker City, STATE, 01/1999 - 01/2007
Worked at fast and steady pace to meet production goals.
Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
Performed visual final inspections and documentation prior to assembly, resulting in 100% quality of products.
Documented actions by completing production and quality forms.
Inspected finished parts and components to enforce QA standards and uncover defects prior to packaging.
Packaged [Number]+ completed products per day and efficiently prepared shipments.
Assembled complex components after careful review of project specifications and directions.
Orchestrated organizational assembly strategy to produce products conforming to design specifications.
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