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Maintain smooth and efficient customer service operations through effective team leadership and management. Excellent budget management, human resources and analytical problem-solving abilities. Well-versed in tough, competitive market conditions and agile in capitalizing on emerging opportunities.
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations, customer care and customer retention. Strong ability to drive profits, control costs and achieve continuous process improvement. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Focused and diligent senior assistant manager with 8+ years maintaining seamless business operations. Smoothly administer budgets, train staff and monitor procedures to maximize efficiency and balance objectives with operational requirements.
High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Results-focused management professional offering 8+ years of progressive leadership experience. Transforms high-potential staff into outstanding leaders which demonstrate creativity and savvy critical to financial and operational success.
Service-oriented Assistant Manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinate resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Focused Operations Manager successful in contract negotiation and process improvement. Able to remain calm and poised even in high-pressure situations. Adept at leveraging in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands.
Customer-oriented Assistant manager with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
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- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Performed forecasting to identify necessary changes for supply chain business.
- Maintained store equipment, including computers, printers and fax machines.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Managed quality programs to reduce overdue compliance activities.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Improved brand awareness by monitoring all marketing campaigns and fostering membership acquisitions and business development.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Devised and deployed successful marketing strategies, dramatically boosting store ranking.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Monitored multiple databases to keep track of all company inventory
- Provided outstanding customer service to new and long-standing customers by attending closely to concerns and developing solutions
- Provided onsite training
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Supported General Manager in operational improvements and resolution of store problems to deliver top-notch customer service
- Motivated and led team members to work together to achieve common performance and profitability targets
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Established, enforced and updated policies to keep business agile and responsive to changing market conditions
- Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability
- Set sales budget for all prime costs, loss of goods and controllables to improve cash flow
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Managed scheduling for 12-15 employees to ensure optimal productivity
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Oversaw all corporate communications to streamline data and information sharing initiatives
- Built and maintained loyal, long-term customer relationships through effective account management and advertising
- Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy
- Strengthened product branding initiatives and maximized outreach by overseeing all marketing and membership acquisitions, community events, causes and organizations and business development
- Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors
- Maximized time and manpower by consolidating material planning, data collecting, payroll and accounting programs into one centralized system
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency
- Increased employee efficiency 100% by introducing inter store competitions
- Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook
- Analyzed product costs, schedules and to drive business decisions
- Partnered with District Manager to develop and implement merchandising plans to guarantee profitability on weekly basis
- Set and administered annual operating budget, consistently maintaining controls and preventing overages to support sustainability
- Trained and developed culinary personnel to strive for continuous knowledge and professional development
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
- Delivered exceptional client experiences with hands-on leadership of front line associates and area managers
- Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management
- Delivered and implemented staff engagement, gender diversity and cultural programs alongside robust reporting tool, improving operational quality
Water Valley High School - Water Valley, MS
Was named manager of week for the Memphis Subway market in November of 2016.
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School Attended
- Water Valley High School
Job Titles Held:
- Associate Manager
- General Manager
- Senior assistant Manager
- General Manager
Degrees
- High School Diploma
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