Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities. I aim to achieve to be a leader and to succeed and learn and grow in any task that's handed to me.
Skills
Flexible Schedule
Work Planning and Prioritization
Decisive Decision-Making
Customer Service Expertise
Analytical Thinking
Administrative Support
Payments Processing
Banking Services Knowledge
Problem-Solving
Client Relationship Building
Teamwork and Collaboration
Customer Service
Life Skills Development
Education and Training
Round Rock High SchoolRound Rock, TXExpected in 01/2007 – –rock high school diploma: - GPA:
Experience
Wisconsin Physicians Service Insurance Corporation - Associate Financial Services, Support SC, State, 05/2022 - Current
Conducted research on customer issues to quickly remedy problems.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Assist clients with transfers,checks,and money links
Assist with documentations needs and send appropriate forms needed if missing .
Taking calls to help customers file new claims and helping fix issues with current claims.
Assisted customers with refunds and forms that where need based on there current situation .
Assisted with providing new updated information
Assisted with payments for clients and assist them through the website to see their loan summaries ,Tax forms, And current plans they currently where on.
Charter Fitness - Front Desk Manager Mundelein, IL, 12/2018 - 02/2020
Mentored new staff on correct procedures, compliance requirements and performance strategies.
Created and optimized employee schedules for shift coverage.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Managed customer complaints and rectified issues to complete satisfaction.
Oversaw cash and credit card payment transactions at the front desk.
Comsonics - Personal Trainer Greenwood, IN, 12/2012 - 12/2019
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Studied multiple programs to provide health education, wellness and fitness program development to clients.
Assisted clients with developing reasonable diets and nutritional guidelines.
Communicated with clients to determine goals and performed client assessments.
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Arranged motivational exercise programs to promote healthy lifestyle choices.
New York Kids Club - Operator/Line Leader Chicago, IL, 07/2008 - 11/2013
Prioritized and organized tasks to efficiently accomplish service goals.
Work on machines building sensors, hand placing parts on boards, also boxed products, and inspected before product shipped
Inspected equipment for cleanliness following each shift.
Worked closely with manager to ensure that each assignment was finished ahead of its deadline.
Oversaw running of SMT equipment, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
Checked product quality regularly and achieved superior reputation without need for rework.
Prepared line set-ups for following shifts for overall increased line efficiency.
Drw Trading Group - SMT Machine Operator Chicago, IL, 06/2007 - 01/2008
Inspected for defects on circuit board
Changed out GSM machines and worked on a CP which deals with feeders and making sure the parts go on the circuit board right way.
Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
Isolated and removed defects to maintain specification compliance for every part.
Worked closely with supervisors and designers to understand and meet production specifications.
Parkland Health & Hospital System - Assistant Teacher Dallas, TX, 12/2006 - 02/2007
Worked with students to reinforce learning of material or skill introduced by teacher.
Maintained safe, educational environment for students during learning and free play time.
Communicated regularly with parents, teachers and administrators regarding student progress and needs.
Facilitated classroom discussions to promote creative thinking about subject matter.
Assembled instructional materials for children's projects and play-time.
Created calm and disciplined classroom environment to improve student focus.
Observed student performance and analyzed individual records to assess progress.
Protect America - Receptionist City, STATE, 05/2006 - 02/2007
Reported suspicious individuals to supervisor.
Answered phone calls, provided information and connected callers to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Assisted with sales
Taco Bell - Cashier City, STATE, 02/2006 - 05/2006
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and provided change.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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