Associate Director Of Patient Care Services Resume Example WESTERN UNIVERSITY OF HEALTH SCIENCES, COLLEGE OF

ASSOCIATE DIRECTOR OF PATIENT CARE SERVICES

Professional Summary

Highly skilled and enthusiastic Assistant Director with extensive experience managing operations in patient-centric healthcare offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Skills

Leadership
Customer service
Communication skills
Research, observation and focus groups
Problem Resolution

Hard skills

· Budgeting
· Coding and Billing

· PPO, HMO
· Practice Management Software (axiUm, Eagle, Soft and Easy Dental
· Microsoft Office Suite
· Medical and Dental terminology
· Project organization
· Planning, promoting, and integrating process Improvement and change management
Employee Management, Development, Relations and Retention

Work History

01/2020 to Current

Associate Director of Patient Care ServicesWESTERN UNIVERSITY OF HEALTH SCIENCES, COLLEGE OF – Pomona, CA

Ensured operations was responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns
Worked in partnership with Director of Patient Care Services, Associate Dean for Patient Care Services and Clinical Education, Director of Community Outreach across several offsite facilities
Created effective team schedules, task assignments and utilized staff resources, space, and equipment to deliver customer focused patient-care
Conducted hiring, training and performance reviews of staff empowering high performing to team deliver on department metrics and KPI's
Maintained Affiliation Agreements with off-site partners
Engineered and endorsed Continuous Quality Improvement initiatives to deliver quality healthcare outcomes
Owned credentialing of faculty, staff and adjunct faculty associated with CDM
Authored and presented professional reports, proposals, and research findings to various stakeholder groups
Collected and analyzed data related to patient care services including CQI data, financial data, and other performance related data

11/2013 to 01/2020

Assistant Director of Patient Care ServicesWESTERN UNIVERSITY OF HEALTH SCIENCES, COLLEGE OF DENTAL MEDICINE – Pomona, CA

Collaborated cross functionally to coordinate oversight direction of dental center and several offsite healthcare venues.
Developed cohesive team schedules, task assignments and allocated staff resources, space, and equipment to deliver high-quality patient-centered care.
Executed hiring, coaching, and performance reviews of support staff to ensure alignment and business continuity across departments.
Facilitated development and execution of process and productivity improvement care initiatives to enhance patient satisfaction and clinical quality.
Established 9 community clinics, with team of 6, and directed IT department to ensure connectivity to main server for medical and dental medicine.
Conducted internal coding, recall and billing audits.
Improved existing failing budgets with several effective spreadsheets used to report, compare, and forecast budget numbers.
Partnered with health insurance enrollment organizations to increase registration of uninsured families into insurance plans.
Expanded quality assurance programs from chart audits to infection control; created corrective action plan and evaluated reports.
Spearheaded negotiations for service, affiliation agreements and memorandum of understanding (MOU).
Instituted and bolstered interpersonal relationships with partners; Women and Infant Children (WIC), Head Start, and various Unified School Districts.
Promoted patient advocacy; diagnosed and resolved conflicts with billing, and student patient relations,.
Resolved patient care problems, improved operations and provided exceptional client support.

03/2004 to 11/2013

Administrative Services ManagerHERMAN OSTROW SCHOOL OF DENTISTRY, THE UNIVERSITY OF SOUTHERN CALIFORNIA – Los Angeles, CA

Offered sound recommendations to Department Committees on implementation of new programs, processes, and procedures
Mediated and provided counseling to employees, while resolving issues from staff, students, residents, faculty, and patients
Supplied confidential documentation as it pertained to daily tasks, development of contract and grant proposals
Oversaw patient admitting process to ensure acceptance of qualified patient candidate for students learning enrichment
Executed faculty and staff credentialing
Hired, managed, developed and trained staff of 12 and 45 members, established and monitored goals, conducted performance reviews and administered salaries for staff
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills, within scope of, billing, student patient relations, and navigation within academic dental organization
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Enhanced collaboration between team members and senior leadership by preparing meeting materials and taking clear notes to distribute to stakeholders

Education

2013

MASTER OF SCIENCE: HEALTH ADMINISTRATION
UNIVERSITY OF SOUTHERN CALIFORNIA - LOS ANGELES - Los Angeles, CA

2010

BACHELOR OF SCIENCE: HEALTH CARE ADMINISTRATION
UNIVERSITY OF PHOENIX-SOUTHERN CALIFORNIA CAMPUS - COSTA MESA - Costa Mesa, CA

Affiliations

Member of Clinical Practice Committee Member of Staff Council Member of the Center for Diagnostic Committee CERTIFICATIONS

First Aid/CPR Certified

Resume Overview

Companies Worked For:

WESTERN UNIVERSITY OF HEALTH SCIENCES, COLLEGE OF
WESTERN UNIVERSITY OF HEALTH SCIENCES, COLLEGE OF DENTAL MEDICINE
HERMAN OSTROW SCHOOL OF DENTISTRY, THE UNIVERSITY OF SOUTHERN CALIFORNIA

School Attended

UNIVERSITY OF SOUTHERN CALIFORNIA - LOS ANGELES
UNIVERSITY OF PHOENIX-SOUTHERN CALIFORNIA CAMPUS - COSTA MESA

Job Titles Held:

Associate Director of Patient Care Services
Assistant Director of Patient Care Services
Administrative Services Manager

Degrees

MASTER OF SCIENCE : HEALTH ADMINISTRATION
BACHELOR OF SCIENCE : HEALTH CARE ADMINISTRATION

Associate Director of Patient Care Services Resume Example

Resume Score: 80%

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