associate director quality assurance resume example with 13+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Quality Assurance and servant leader with 5 years of managerial experience and 13 years in assuring quality. Consistently managed multiple releases from concept to production. Proven success in product growth, strategic planning, and cross-functional team leadership.

  • QA Program Management
  • Operating Systems: Windows, Android, OS, iOS
  • MS Office Tools (Excel, PowerPoint, Word)
  • Defect Tracking: HP Quality Center, JIRA, Google Docs
  • Test case management: Zephyr
  • Databases: SQL
  • Ecommerce Backend: Hybris
  • Content management: Adobe Experience
  • Web Accessibility Standards (WCAG 2.0/2.1)
  • Accessibility tools: NVDA, Mac OS and iOS VoiceOver
  • Documentation and materials
  • Software system testing
  • Strategic Planning
  • Peer relationships
  • Information organization
  • Test case development
  • Improvement recommendations
Education and Training
University of Nebraska Lincoln, NE, Expected in 05/2006 Bachelor of Science : Business Management - GPA :
Abbvie, Inc - Associate Director, Quality Assurance
Princeton, NJ, 02/XXX1 - 11/XXX1
  • Managed team of 15 QA engineers and QA analysts, both near and off-shore, working in an Agile environment.
  • Conducted interviews for staff openings.
  • Represented QA in Agile meetings: sprint planning meetings, daily stand-up, sprint review meeting, and sprint retrospective meetings.
  • Worked with the PMs to determine production release schedules based on QA estimates.
  • Responsible for reviewing and approving off-shore QA billing invoices as part of budgeting.
  • Ensured the team expanded test-case documentation to support overall testing and training.
  • Worked closely with cross-functional teams, like Engineering and Product Management teams, in an Agile Environment.
  • Aimed to continually improve the end-to-end testing process and foster a culture of quality and trust across the organization.
  • Provided the final sign-off for all releases having multiple projects to go live, and then again once live.
  • Assisted in the trouble-shooting and testing of critical issues from Production.
Flowserve - Manager, Quality Assurance
Addison, IL, 04/2016 - 02/XXX1
  • Managed a team 8 QA Analysts and Engineers from on and off-shore teams.
  • Wrote test plans and test cases based on BA requirements.
  • Analyzed business analyst's requirements and identified gaps.
  • Executed manual tests on desktop browsers and mobile devices.
  • Juggled multiple projects with high quality and timely delivery.
  • Worked successfully with diverse group of co-workers to accomplish goals and address issues related to our products and services.
  • Prioritized tickets and tasks, delegated work to efficiently accomplish testing goals.
  • Trained team members on backend testing.
  • Assisted QA Associate Director by reviewing and approving vacation requests and providing testing status updates.
  • Provided training/on-board process for new hires.
  • Proactive in providing feedback regarding performance and an action plan when needed.
Cvs Health - Senior Analyst, Quality Assurance
Hoboken, NJ, 01/2013 - 04/2016
  • Manual, front-end tester in a waterfall environment.
  • Lead QA analyst on multiple clients with high-profile projects.
  • Managed defects using JIRA and Google docs.
  • Verified junior analysts' work and helped QA Associate Director to do final sign-off on projects.
  • Worked with Project Management to write concise business requirements in Jira tickets.
  • Analyze and extract creative requirements from Adobe PSD.
  • Cross-browser and device testing.
  • Executed Automation scripts that were written in Selenium
Echo Global Logistics - Help Desk CSR/Sr. Quality Assurance Analyst
City, STATE, 03/2008 - 01/2013
  • Answered support calls from internal and external clients regarding the custom SaaS product.
  • Worked closely in cross-functional teams: Help Desk CSRs, QA (on and off-shore), BA, Software Engineers.
  • Led status and defect meetings with Dev Leads, QA Testers, Business Analysts, and IT Management.
  • First escalation point of contact for Help Desk CSRs for production environment tickets.
  • Created software documentation, tutorials, and release notes used by the Corporate Trainers.
  • Managed up to the QA Manager for second tier support.
  • Proficient in using SQL to do back-end data testing and defect research.
  • HP Quality Center for test cases and bug tracking.

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Resume Overview

School Attended

  • University of Nebraska

Job Titles Held:

  • Associate Director, Quality Assurance
  • Manager, Quality Assurance
  • Senior Analyst, Quality Assurance
  • Help Desk CSR/Sr. Quality Assurance Analyst


  • Bachelor of Science

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