Experienced leader with impressive record of growing revenue and surpassing targets over 20-year career. Extensive background in design, delivery and evaluation of complex educational programs. Successfully manages education program budgets, identifies areas of growth and coordinates events to promote leadership development products, programs and services. Skilled in cultivating long-lasting relationships with clients and staff. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Leads overall business, including strategy and day-to-day operations, for the Leadership Development Institute (LDI), a Network Associate of the Center for Creative Leadership (CCL®).
Oversees individuals and teams responsible for marketing & communications, event logistics, client relations, program administration and content delivery.
Increased enrollment and revenue consistently over [Number]% with improved promotional approaches, outreach strategies and parent engagement plans.
Recruits, hires and trains senior faculty and staff members.
Communicate with college administrators and school officials.
Identify and pursue valuable business opportunities to generate new company revenue and improve bottom line profit.
Prepare quarterly reports for Executive Team to support executive decision making.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Created strategic and tactical sales initiatives for forward planning to meet key objectives.
Communicated directly with customers and partners to build strong business networks and relationships.
Implemented successful approaches to revitalize underperforming product lines and create new profit-generating enterprises.
Planned, administered and controlled budgets and produced financial reports.
Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Revenue responsibility for sales generating activities for CCL's product portfolio including assessments, digital solutions, publications, and facilitation tools. My team leverages partnership opportunities to create and distribute new products and develops global channels to increase CCL's reach and revenue. My team provides input on the development of CCL's portfolio to create packaged solutions that address client leadership issues, we manage channel product sales, and support distributors and clients who will utilize CCL’s "Lead it Yourself" packaged leadership solutions.
Developing flexible business models for cost reduction and faster time to market for co-creation of educational products in partnership with high-profile organizations.
12/2003 to 05/2014
Director, Client RelationsCeltic Bank – Salt Lake City, UT,
Spearheaded innovative approaches to resource allocation and strategic planning.
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Worked closely with organizational leadership and board of directors to guide operational strategy.
07/1999 to 12/2003
Assistant Director, Client RelationsEckerd College – City, STATE,
Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Trained and mentored new employees on industry practices and business operations.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
12/1997 to 06/1999
Marketing ManagerPridgen Realty – City, STATE,
Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Assessed marketing copy, art comps and final designs and compared with established specifications.
Recruited and hired capable team members to add value and diverse skills set to marketing department.
Education
Expected in 05/1998 to to
Bachelor of Arts: Psychology Eckerd College - St. Petersburg, FL GPA:
Graduated with Honors
Ford Apprentice Scholar
Omicron Delta Kappa Honor Society
Recipient of the Carl Rogers Excellence in Psychology Award
Placed in the 99th Percentile in Comprehensive Exam
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