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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Ambitious and motivated Executive Assistant bringing 3+ years of experience supporting multiple senior vice presidents, executive directors, and senior partners. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizationally seamless objectives.
Skills
  • Results-oriented
  • Self-directed and Resourceful
  • Strong interpersonal skills and critical thinker
  • Event planning
  • Accurate and detailed
  • Excellent planner and coordinator/clerical knowledge
  • Advanced MS Office Suite knowledge
  • AR/AP/Accounting Experience
  • Report development and writing
  • Schedule management
  • Project planning and Report analysis
  • Employee training and development
  • Filing and data archiving
  • Compensation and benefits
  • Multi-line phone proficiency 
  • Conference planning
Work History
07/2014 to Current Associate Broker Arlington/Roe & Co Inc | Plymouth, MN,
  • Developed and maintains Outlook alert system for upcoming deadlines on incoming endorsements, renewals, submissions, and policies
  • Processed travel expenses and reimbursements for VP
  • Assists with overall support for maintenance of organizational culture and team morale.
  • Direct administrative functions for SVP, VP, and team
  • Coordinate retail and carrier meetings in and out of state
  • Develops and maintains internal client scorecard filing system.
  • Locating, attaching, and responding with appropriate files for incoming correspondence requiring replies.
  • Processed travel expenses and reimbursements.
  • Conducts research to prepare, gather and proof briefing materials, agendas, and decks for accounts related to executive-level meetings.
  • Generates budgets reports and company drive filing system while processing and filing in internal portal/filing system(OnBase)
  • Managed external contacts for SVP/VP and kept track of periodic communication needed for priority contacts.
  • Managed accounting and tax filing correspondence for each account in complete book of business
  • Managed team complete book of business
  • Processed all renewals, submissions, endorsements, loss runs, indications, quotes, authorizations, binders, confirmations, and policies via word processing, spreadsheets, and database (Word, PDF Converter, Excel, and OnBase)
  • Checked all policies and binders
05/2012 to 07/2014 HR Coordinator/Office Manager/Executive Assistant Joe's Auto Parks | Orlando, FL,
  • Served as gatekeeper, wearing multiple hats for seamless support                       
  • Provided coordination for CEO, VP of PRO, Starbucks/HR team, and Teavana L & D team. 
  • HR Coordination for HR Team: Structuring of integrated Teavana/Starbucks organizational charts and updates 
  • Submitted expense reports, invoices, and company communication on VP/HR behalf.  
  • VP Outlook calendar and email management
  • Conference/Boardroom scheduling 
  • Corporate event planning (company & non-profit gatherings) 
  • Office administration and supply ordering
  • Training - Leadership & Development Team: Seamless coordination for L&D management team.
  • Scheduled travel, lunch, and event  coordination for monthly trainees
  • Collaboration and integration of Teavana/Starbucks company policies and handbook for training
  • Payroll & Benefits: Provide additional payroll/benefits packets and support to field employees.
  • Experienced with pay-cards, expense reports, I-9's, state OSHA procedures, employee annual review notification/processing, and on-boarding.
  • Familiarity with the following payroll systems: Sertify/Concur/Guardian LTD/StandardLife  STD/Ultipro/Dayforce/Celerant/ADP
  • Processed STD/LTD leave of absence cases for all Teavana employees (multi-state/US/Canada)                
  • Processed verification of verification of employment requests                                                    
  • Processed mail, unemployment claims, and BLS requests.  
  • Support payroll manager/specialist in whatever capacity required.
  • Data Entry: Creation of Celerant and Dayforce login information for newly on-boarded employees.  
  • WOTC compliance and management  
  • ADP tax credit and OSHA compliance within retail stores                                                                   
  • Recruiting Support: Interview scheduling, candidate follow up, and Craigslist/Career Builder/Indeed posting
  • Retail: (May 2012 - Oct 2012) Operations Key holder/Shift Manager for newly opened Kennesaw store
  • Responsible for the organization of stockroom and new store floor plans
  • Reevaluation of SHRINK between and following quarterly inventory
  • Responsible for ongoing weekly/monthly team member sales evaluations and successful suggestive training; fostered a positive work environment with encouraging feedback and innovative suggestions for better tea/merch sales process. 
  • Top sales in store for 5 weeks - Sales Grade: A+
03/2011 to 04/2012 Assistant General Manager Ace Hardware | Columbia, MO,
  • Financial: Drove store sales to achieve goals. Joint management effort in controlling minimizing, and maintaining $800K store SHRINK average of 2.27% through exceptional zoning. Planned and controlled payroll within budget.
  • Leadership: Fostered a positive work environment that encouraged feedback and innovation through magazine and discount card sales process. Exceeded discount card sales as required. Motivated associates to achieve their maximum potential with new selling tactics. Verbal/written interpersonal communication with all associates, peers. Daily, weekly, MTD, and YTD discount card/ shrink/payroll KPI reporting.
  • Customer Service: Promoted exceptional customer service while providing associates with tools necessary to ensure customer satisfaction through training and development. Provided positive resolutions to challenges and complaints from customers.
  • Visual Presentation & Store Operations: Maintained company cleanliness and organizational standards. Executed company directives for new release/Kindle placement, display, and signage. Maintained company standards through compliance with all policies and procedures. Achieved accuracy in shipping, receiving, and cash control while following all safety standards to ensure a safe work and shopping environment.
  • Employee Relations: Recruited, developed, and retained qualified associates to ensure staffing needs were consistently met. Utilized company-training tools to continuously develop associate potential. Coached associates to improve performance and sales.
  • Personal Characteristics: Demonstrated ability to adapt to changes in direction and priority.
01/2010 to 03/2011 Assistant Manager - Operations Books-A-Million | City, STATE,
  • Provided effective leadership for human and physical resources charged to the store.
  • Financial: Drove and maximized store sales to achieve goals. Joint management effort in controlling/minimizing and maintaining $1M store SHRINK average of 1.87% for 3 year streak through exceptional zoning. Plan and control payroll within budget.
  • Leadership: Fostered a positive work environment that encouraged feedback and innovation through fragrance sales process. Exceeded top fragrance sales as required by upper management. Motivated associates to achieve their maximum potential. Verbal and written interpersonal communication with all associates, peers, and supervisors (daily, weekly, MTD, and YTD fragrance/shrink/payroll KPI’s).
  • Customer Service: Promoted and demonstrated exceptional customer service. Provided associates with tools necessary to ensure customer satisfaction through training and development. Provided positive resolutions to challenges and complaints from customers.
  • Visual Presentation & Store Operations: Maintained company cleanliness and organizational standards. Executed company directives for product placement, display, and signage. Maintained company standards through compliance with all policies and procedures. Achieved accuracy in executing markdowns, shipping, receiving, and cash control. Followed all safety standards to ensure a safe work and shopping environment.
  • Employee Relations: Recruited, developed, and retained qualified associates to ensure staffing needs were consistently met. Utilized company-training tools to continuously develop associate potential. Coached and counseled associates to improve performance.
  • Personal Characteristics: Showed initiative to assume additional responsibilities. Demonstrated ability to adapt to changes in direction and priority while maintaining a “Whatever It Takes!” spirit.
Education
Expected in 2010 Bachelor of Arts | Music University of North Georgia, Dahlonega, GA GPA:
  • Minor in Business
Expected in Master of Arts | Metaphysical Science University of Sedona, Sedona, AZ GPA:
  • Online Courses

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School Attended

  • University of North Georgia
  • University of Sedona

Job Titles Held:

  • Associate Broker
  • HR Coordinator/Office Manager/Executive Assistant
  • Assistant General Manager
  • Assistant Manager - Operations

Degrees

  • Bachelor of Arts
  • Master of Arts

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