Assistant To Town Engineer Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Complaint resolution
  • Credit card processing
  • Multi-line phone talent
  • Professional telephone demeanor
  • Creative problem solving
  • Computer proficient
  • Data entry
  • Problem-solving abilities
  • Courteous demeanor
  • Inbound and outbound calling
  • Customer relations
Work History
12/2004 to 02/2011 Assistant to Town Engineer Allied Mineral Products Company Inc | Brownsville, TX,
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Developed team communications and information for Town meetings
  • Investigated and resolved customer complaints to foster satisfaction
  • Developed, updated and maintained database of existing and potential customers in multiple software's
  • Managed multiple projects simultaneously using organizational and analytical skills
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Arranged meetings for directors and coordinated resources for use by all attendees
  • Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations
  • Recognized customer issues prior to escalation and applied solutions for effective resolution
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff

12/2004 to 02/2011 Planning and Zoning Coordinator Concord Hospitality | Fort Mill, SC,
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents
  • Oversaw expenditures and worked with accounting department to manage budgets
  • Screened and transferred incoming calls, took down messages, transmitted information and documents to internal personnel as point of contact for office
  • Kept projects on schedule by managing deadlines and adjusting workflow's as needed
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Managed filing systems for electronic and hard copy documents to keep organized records
  • Resolved employment-related disputes through proactive communication
  • Received and responded to customer requests via letter, email, telephone and in-person approaches
  • Maintained master schedule and set up appointments
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
  • Organized budget documentation and tracked expenses to maintain tight business controls
  • Contacted customers as soon as issues arose to immediately find resolution before problems escalated
12/2004 to 02/2011 Accounting Clerk Town Of Marana | City, STATE,
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Reported financial data and updated financial records in ledgers and journals.
  • Entered figures using 10-key calculator to compute data quickly.
  • Processed all incoming and outgoing invoices and payments.
  • Liaised with vendors and customers to resolve discrepancies.
12/1999 to 12/2003 Guest Service Agent Westin La Paloma Resort & Spa | City, STATE,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Updated customer accounts with add-on room charges
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Expected in 1992 High School Diploma | Sabino High School, Tucson, Az, GPA:
Volunteer Work

Vail School District

PS-MAPP Certified Trainer for Arizona Children's Association - PS-MAPP is a program used to help prepare individuals for the tough but rewarding work of foster parenting. The acronym stands for' Partnering for Safety and Permanence-Model Approach to Partnerships in Parenting'.

  • Preparing individuals to work with children who have been abused and neglected.
  • Helping potential foster families decide whether foster parenting is right for them.
  • Learning how to work with a team for the best interest of a child.

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Resume Strength

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Resume Overview

School Attended
  • Sabino High School
Job Titles Held:
  • Assistant to Town Engineer
  • Planning and Zoning Coordinator
  • Accounting Clerk
  • Guest Service Agent
  • High School Diploma

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