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Assistant Store Manager Resume Example

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ASSISTANT STORE MANAGER
Professional Summary

Talented Manager known for creating positive environments where employees can thrive and succeed. Detailed and well-aware of direct competitors and their strategies. Pursuing a new management role where hard work and dedication will be highly valued.

Skills
  • Natural leader
  • Multiple hours of company based training in leadership, service and safety
  • Customer-focused
  • Strong work ethic
  • Food service background
  • Money handling
  • Integrity
  • Flexible schedule capability
  • Trained in performance and wage reviews
  • Staff scheduling
  • Inventory control and record keeping
  • Business operations expertise
  • Marketing and advertising
  • Microsoft Excel
  • CPR certification
  • Employee training and development
  • Client relations
  • Quick problem solver
Work History
Assistant Store Manager, 11/2018 to Current
King Soopers – Denver, CO
  • Assist the Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations (sales processes and orders)
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Monitor and maintain store inventory
  • Evaluate associate's performance and identify hiring and training needs
  • Supervise and motivate staff to perform their best
  • Coach and support new and existing Associates
  • Monitor retail operating costs, budgets and resources
  • Communicate with customers and evaluate their needs
  • Analyze consumer behavior and adjust product positioning
  • Handle complaints from customers
  • Research emerging products and use information to update the store's merchandise
  • Create reports, analyze and interpret retail data, like revenues, expenses and competition
  • Conduct regular audits to ensure the store is functionable and presentable
  • Make sure all associates adhere to company's policies and guidelines
  • Act as our store's representative and set an example for our staff
Account Manager / Team Leader, 02/2015 to 10/2018
Rocky Mountain Provisions – Denver, CO
  • Communicate regularly with territory and regional managers for daily support and strategic planning for accounts.
  • Service accounts on a regular basis to propose new products or services and maximize revenue.
  • Bring in an average $100,000 in monthly revenue across 18 accounts.
  • Keep company in compliance with all standards and distributor requirements.
  • Establish strong vendor relationships to maintain and support the business.
  • Maintain an extensive knowledge of competitors, their offerings and their presence in assigned territory.
  • Develop and maintain long-term relationships with multiple major companies.
  • Partner with sales associates and managers to coordinate delivery and merchandising schedule.
  • Negotiate prices, discount terms and all transportation arrangements for merchandise.
  • Monitor and analyze sales records and consumer purchasing trends.
  • Answer customer questions regarding store merchandise, department information and pricing.
  • Work with store managers to obtain information about customer needs and preferences.
  • Organize store merchandise racks by size, style and color.
  • Assemble promotional displays, including quarter and full-size point of purchase displays.
  • Create visual marketing and styled window displays.
  • Organize on-site training to educate management and sales staff on benefits and care of product lines.
  • Remove damaged, out-of-code, not-in-set and discontinued items from displays.
  • Load and unload merchandise using a ladder and pallet jack.
Department Manager, 07/2010 to 02/2015
King Soopers – Denver, CO


  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Built a talented and valuable team through outstanding mentoring, coaching and teaching skills.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Assigned work to team members based on company needs, personal strengths and job knowledge.
  • Established performance goals for employees and provided feedback.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
  • Ensured that all employees within the department presented a positive, exemplary image to customers.
  • Adhered to all safety procedures and company standards and policies.
  • Responded to customer concerns with friendly and knowledgeable service.
  • Preserved a perfect attendance record for the whole time I was there.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Actively pursued personal learning and development opportunities.
  • Worked with the management team to implement the proper division of responsibilities.
  • Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
  • Mentored new sales associates to contribute to the store's positive culture.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Supervised and directed all merchandise and shipment processing.
  • Priced merchandise, stocked shelves and took inventory of supplies.
Kitchen Manager, 08/2005 to 04/2010
Lone Star Steak House – Garden City, KS
  • Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
  • Purchased adequate quantities of necessary items, including food, beverages, equipment and supplies.
  • Carefully interviewed, selected, trained and supervised staff.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Reduced labor and food costs by while maintaining excellent service and profit levels.
  • Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Promoted the business through participation in and sponsorship of community events.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Education
High School Diploma: 2004
Garden City High School - Garden City, KS
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Resume Overview

Companies Worked For:

  • King Soopers
  • Rocky Mountain Provisions
  • Lone Star Steak House

School Attended

  • Garden City High School

Job Titles Held:

  • Assistant Store Manager
  • Account Manager / Team Leader
  • Department Manager
  • Kitchen Manager

Degrees

  • High School Diploma : 2004

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